Telephone Operator St. Regis Aspen - St. Regis Aspen Resort - (20201655)
Company: Marriott International, Inc.
Posted on: January 15, 2021
Here's To Your Journey with St. Regis The St. Regis brand first
established luxury hospitality more than 110 years ago, with the
opening of the St. Regis New York. From the moment John Jacob Astor
IV opened the doors of his Beaux-Arts masterpiece on New Yorks
Fifth Avenue, St. Regis has stood as a symbol of uncompromising
elegance and bespoke service. Today, with more than 40 of the best
addresses around the world, St. Regis is a place where trends are
born, boundaries are broken and guests can simply live exquisite.
We invite you to explore careers at St. Regis. The St. Regis Aspen
Resort, located at 315 E Dean St, Aspen, CO, 81611 is currently
hiring a Telephone Operator St. Regis Aspen. Responsibilities
include: Answer, record, log, and process all guest calls,
requests, questions, or concerns. Operate telephone switchboard
station. Process guest requests for wake-up calls, screening calls,
do not disturb, call forwarding, conference calls, TDD relay calls,
and non-registered guest calls. Advise guest of any messages
received. Monitor busy or unanswered lines, check back with callers
on hold to update status, and offer to take a message. Receive,
record, and relay messages accurately, completely, and legibly.
Activate/deactivate guest room message lights as appropriate.
Instruct guests on how to access the internet; transfer guests with
problems to provider's customer support line. Test communications
equipment to ensure it works properly. Respond to special requests
from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call, request, or problem.
Follow up with guests to ensure their requests or problems have
been met to their satisfaction. Dispatch bell staff or valet staff
as needed. Follow all company policies and procedures; report
accidents, injuries, and unsafe work conditions to manager; ensure
uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests service needs;
assist individuals with disabilities; thank guests with genuine
appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with others; support
team to reach common goals. Comply with quality assurance
expectations and standards. Stand, sit, or walk for an extended
period of time. Enter and locate information using computers and/or
POS systems. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. To
apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer. We believe in
hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.Marriott International
considers for employment qualified applicants with criminal
histories consistent with applicable federal, state and local law.
Keywords: Marriott International, Inc., Aspen , Telephone Operator St. Regis Aspen - St. Regis Aspen Resort - (20201655), Other , Aspen, Colorado
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