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Front Desk Supervisor

Company: Elevation Resort
Location: Crested Butte
Posted on: April 4, 2021

Job Description:

The Front Desk Supervisor will lead the Front Desk team in creating a warm, inviting and memorable experience for our owners and guests. This individual will participate in the hiring, training, evaluation, and supervision of all personnel. This individual will ensure the staff's commitment to maintaining service expectations through observation, communication, and recognition. This position needs to be flexible to work changing desk shifts.

Salary will be based on experience.

Role Responsibilities:


-Responsible for assuring Front Desk business transactions are completed in accordance with Boxer Property & IHG Standards
-Manage the Sense of Arrival Experience
-Regularly conduct check-in and check-out observations
-Maintain weekly action plan to increase departmental scores
-Consistently develop and mentor Front Desk Agent/Dispatcher
-Help AGM Track all attendance violations and enforce Boxer Property Attendance Policy
-Help manage relationship with Resort Services with open and constant communication
-Responsible delivery of monthly Front Desk Specialists scorecards
-Consistently review operation and implement innovative initiatives
-Perform daily Assistant Front Desk Manager Shift Checklist

Keywords: Elevation Resort, Aspen , Front Desk Supervisor, Other , Crested Butte, Colorado

Click here to apply!

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