Under supervision, assists with preparation and service of meals
to patients, staff, visitors and outside contracts. Position may
include assisting with: dishwashing, operating cash register,
taking food orders from patients over the phone prior to creating
those meals and delivering them to patient rooms.
ESSENTIAL JOB DUTIES
Consistently maintains high standards of personal hygiene,
facility and equipment sanitation and cleanliness in all work
practices. Complies with department policies and procedures, the
local Health Department and Joint Commission standards for safe
food handling including: appropriate labeling and dating of all
foods, avoiding cross contamination, proper temperature maintenance
of all foods, consistent handwashing, appropriate use of gloves and
Performs daily cleaning in all work areas (specifically the café
front line and dining room) by washing counters, tables, equipment,
emptying trash, picking up newspapers and so forth. Assures areas
are sanitized, clean and pleasing to customers.
Maintains competency on all equipment and departmental
SERVICE EXCELLENCE/CUSTOMER SERVICE
Demonstrates purposeful service excellence through exceeding
patient and coworker expectations.
Represents the department/hospital as a dedicated, courteous,
and responsive employee
COMPLIANCE WITH RULES, REGULATIONS AND POLICIES
Records pertinent documentation in accordance with regulatory
requirements, professional standards and hospital policy.
Adheres to federal, state and hospital rules and regulations
concerning HIPAA privacy and security.
Follows Hospital compliance plan and policies, including the
Code of Conduct.
Participates in required training for compliance related
activities (HIPAA, Compliance, Patient Safety, TJC, etc.)
UNIT SPECIFIC DUTIES & RESPONSIBILITIES / DAY TO DAY
Assists in patient meal service by following room service policy
and procedure. Checks diets according to diet sheet and calls
nurses station for clarification if needed. Works to assist in
meeting needs for modified diets and special requests if able.
Communicates menu needs to appropriate staff for preparation.
Accurately assembles cold food items for patients, café salad
bar, and outside contracts. Dishes and garnishes desserts for
quality presentation. Makes appetizing sandwiches and assures salad
bar is fresh and filled with a variety of items.
Assists with meal service including preparation of outside
contract meals, serving customers in the cafeteria, and preparing
and delivering trays when ordered through room service system.
Handles multiple tasks in the café to efficiently serve staff
and visitors. Cooks short orders on the grill, makes milkshakes and
serves all needs of the customer in the cafeteria. Prioritizes work
to assure smooth operation during busy meal times.
Operates cash register accurately and understands pertinent
aspects of POS system including setting up new accounts and
applying payments. If register goes down, knows how to re-boot and
call IT for help if needed. Counts cash in drawer and maintain
Assists with catering preparation as instructed by the cook.
Assists dishwasher and takes responsibility for dishes in their
absence. Retrieves dirty tray cart from PCU, collects leftover
staff and patient trays, and carts from catering events to bring
back to kitchen for cleaning. Scrapes, sorts, stacks, loads and
unloads dishes from the dish machine to the proper place of
Safely operates and maintains a variety of kitchen equipment
including ovens, grills, toasters, blenders, slicer, etc. Writes
work orders as needed, communicates problems to manager and others,
and works with engineering to assure follow-through on work
Performs daily stocking of supplies to the kitchen, patient
kitchenettes, café front line and dining room. Consistently stocks
each area adequately for the next shift, working ahead if time
Assists in putting away and rotating incoming stock. Assures
stock is put away during shift or within 24 hrs.
Demonstrates responsibility and accountability for own
professional decision making and professional growth.
Participates and contributes to departmental meetings and
POPULATION SPECIFIC CRITERIA
Demonstrates the ability to assess and interact with customers
of all ages, recognizing language and learning barriers, and
EDUCATION/EXPERIENCE REQUIREMENTS • Previous experience in a
food service institution desirable
KNOWLEDGE AND SKILL REQUIREMENTS • Ability to concentrate and
show attention to detail • Relatively high degree of analytical
abilities • Strong interpersonal skills required • Ability to work
LANGUAGE SKILLS • Ability to read and communicate effectively in
WORKING CONDITIONS • Normal patient care environment with little
exposure to excessive noise, dust and temperature • May be exposed
to communicable diseases through normal or careless performance of
responsibilities • May be exposed to mechanical dangers associated
with mechanical devices • May be exposed to stressful
Our hire-in rates of pay are based on years of relevant
experience. Listed below are our hire-in rates for the position,
which includes: minimum pay (no relevant experience) and mid-point
(12 or more years).
PRN Minimum = $15.83/hr
PRN Mid-Point = $20.63/hr
PRN Benefits: As an employee you will be eligible to purchase
discounted bus passes for transportation to and from work,
discounted ski pass options, 457B, and also participate in a number
of AVH hosted programs including cell phone discounts or computer
software. There are no health insurance, PTO or any other benefits
(not listed above) associated with PRN status.
Previous work experience may or may not include (but not limited
to): Food service worker, waitress / waiter, bartender, bar back,
dishwasher, entry level food service, customer service, CNA, Diet
Aid, Diet Aide, Nutritional Services, Kitchen help, high school
graduate, busser, bussing tables, fast food worker, hostess, host,
food server, cook, sous chef, entry level healthcare positions,
catering server, catering cook.