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Director of Services

Company: Marriott International International
Location: Aspen
Posted on: June 7, 2021

Job Description:

Posting Date May 25, 2021

Job Number 21050460

Job Category Housekeeping & Laundry

Location The St. Regis Aspen Resort, 315 East Dean Street, Aspen, Colorado, United States VIEW ON MAP

Brand St. Regis Hotels & Resorts

Schedule Full-Time

Relocation? N

Position Type Management

Located Remotely? N

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

CANDIDATE PROFILE

Education and Experience

* High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations

* Maintains strong working relationship with Front Office to ensure effective communications for operational issues. * Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. * Inventories stock to ensure adequate supplies. * Ensures guestrooms, public space and employee areas are cleaned according to operating standards. * Ensures compliance with all housekeeping policies, standards and procedures. * Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.

Managing Departmental Costs

* Supervises and approves the budgeting and ordering of guestroom and cleaning supplies. * Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate. * Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. * Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results. * Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

* Responds to and handles guest problems and complaints effectively. * Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. * Empowers employees to provide excellent customer service. * Develops goals and expectations for direct report managers. * Celebrates successes and publicly recognizes the contributions of team members. * Reviews employee satisfaction results to identify and address employee problems or concerns. * Communicates expectations, recognizes performance, and produces desired business results.

Conducting Human Resources Activities

* Ensures property policies are administered fairly and consistently. * Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. * Establishes goals and objectives for all areas of responsibility. * Directs staff to strive for continuous improvement in all areas of responsibility. * Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. * Manages employee progressive discipline procedures for areas of responsibility. * Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. * Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. * Ensures employees are treated fairly and equitably.

This salary range for this position is $58350 to $113393.5 annually and offers health care benefits, flexible spending accounts, 401(k) plan, accrued paid time off (including sick leave), life insurance, disability coverage, other life and work wellness benefits and may include incentive compensation. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Keywords: Marriott International International, Aspen , Director of Services, Other , Aspen, Colorado

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