Posting Date Apr 13, 2021
Job Number 21029851
Job Category Housekeeping & Laundry
Location The St. Regis Aspen Resort, 315 East Dean Street,
Aspen, Colorado, United States VIEW ON MAP
Brand St. Regis Hotels & Resorts
Position Type Management
Located Remotely? N
The St. Regis brand first established luxury hospitality more
than 110 years ago, with the opening of the St. Regis New York.
From the moment John Jacob Astor IV opened the doors of his
Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has
stood as a symbol of uncompromising elegance and bespoke service.
Today, with more than 40 of the best addresses around the world,
St. Regis is a place where trends are born, boundaries are broken
and guests can simply live exquisite. We invite you to explore
careers at St. Regis.
Supports the daily shift operations of Housekeeping,
Recreation/Health Club and, if applicable, Laundry. Ensures
property guestrooms, public space and employee areas are clean and
well maintained. Completes inspections and holds people accountable
for corrective action.
Education and Experience
High school diploma or GED; 1 year experience in the
housekeeping or related professional area.
2-year degree from an accredited university in Hotel and
Restaurant Management, Hospitality, Business Administration, or
related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Housekeeping Operations and Budgets
Ensures guest room status is communicated to the Front Desk in a
timely and efficient manner.
Inspects guestrooms on a daily basis.
Obtains list of rooms to be cleaned immediately and list of
prospective check-outs or discharges to prepare work
Inventories stock to ensure adequate supplies.
Supports and supervises an effective inspection program for all
guestrooms and public space.
Understands the impact of department's operations on the overall
property financial goals and objectives and manages to achieve or
exceed budgeted goals.
Ensures all employees have proper supplies, equipment and
Communicates areas that need attention to staff and follows up to
Supervises daily Housekeeping shift operations and ensures
compliance with all housekeeping policies, standards and
Schedules employees to business demands and for tracks employee
time and attendance.
Ensures employees understand expectations and parameters.
Observes service behaviors of employees and provides feedback to
Celebrates successes and publicly recognizes the contributions of
Providing and Ensuring Exceptional Customer Service
Sets a positive example for guest relations.
Participates in the development and implementation of corrective
action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and
focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
This salary range for this position is $ 38,438 to $ 71,878
annually and offers health care benefits, flexible spending
accounts, 401(k) plan, accrued paid time off (including sick
leave), life insurance, disability coverage, other life and work
wellness benefits and may include incentive compensation. Benefits
and incentive compensation may be subject to generally applicable
eligibility, waiting period, contribution, and other requirements
Marriott International is an equal opportunity employer. We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.