Housekeeping Manager
Company: Marriott International International
Location: Aspen
Posted on: June 7, 2021
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Job Description:
Posting Date Apr 13, 2021 Job Number 21029851 Job Category Housekeeping & Laundry Location The St. Regis Aspen Resort, 315 East Dean Street,
Aspen, Colorado, United States VIEW ON MAP Brand St. Regis Hotels & Resorts Schedule Full-Time Relocation? N Position Type Management Located Remotely? N The St. Regis brand first established luxury hospitality more
than 110 years ago, with the opening of the St. Regis New York.
From the moment John Jacob Astor IV opened the doors of his
Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has
stood as a symbol of uncompromising elegance and bespoke service.
Today, with more than 40 of the best addresses around the world,
St. Regis is a place where trends are born, boundaries are broken
and guests can simply live exquisite. We invite you to explore
careers at St. Regis. JOB SUMMARY Supports the daily shift operations of Housekeeping,
Recreation/Health Club and, if applicable, Laundry. Ensures
property guestrooms, public space and employee areas are clean and
well maintained. Completes inspections and holds people accountable
for corrective action. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the
housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and
Restaurant Management, Hospitality, Business Administration, or
related major; no work experience required. CORE WORK ACTIVITIES Supporting Housekeeping Operations and Budgets Ensures guest room status is communicated to the Front Desk in a
timely and efficient manner. Providing and Ensuring Exceptional Customer Service Sets a positive example for guest relations. This salary range for this position is $ 38,438 to $ 71,878
annually and offers health care benefits, flexible spending
accounts, 401(k) plan, accrued paid time off (including sick
leave), life insurance, disability coverage, other life and work
wellness benefits and may include incentive compensation. Benefits
and incentive compensation may be subject to generally applicable
eligibility, waiting period, contribution, and other requirements
and conditions. Marriott International is an equal opportunity employer. We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Inspects guestrooms on a daily basis.
Obtains list of rooms to be cleaned immediately and list of
prospective check-outs or discharges to prepare work
assignments.
Inventories stock to ensure adequate supplies.
Supports and supervises an effective inspection program for all
guestrooms and public space.
Understands the impact of department's operations on the overall
property financial goals and objectives and manages to achieve or
exceed budgeted goals.
Ensures all employees have proper supplies, equipment and
uniforms.
Communicates areas that need attention to staff and follows up to
ensure understanding.
Supervises daily Housekeeping shift operations and ensures
compliance with all housekeeping policies, standards and
procedures.
Schedules employees to business demands and for tracks employee
time and attendance.
Ensures employees understand expectations and parameters.
Observes service behaviors of employees and provides feedback to
individuals.
Celebrates successes and publicly recognizes the contributions of
team members.
Participates in the development and implementation of corrective
action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and
focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
Keywords: Marriott International International, Aspen , Housekeeping Manager, Other , Aspen, Colorado
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