Receptionist / Customer Experience Officer

Company: Land Title Guarantee Company
Location: Aspen
Posted on: June 8, 2021

Job Description:

Job Summary:

The Customer Experience Officer (CXO) manages the front end of the closing office including keeping the space clean and presentable, greeting customers enthusiastically and professionally, and coordinating daily closing activities. Additionally, s/he may be responsible for order entry, file set-up, and basic file processing. The ideal candidate is warm and professional as they are responsible for providing phenomenal service to our clients both over the phone and in person. Our Customer Experience Officer must be detail oriented and have a solid working knowledge of e-mail, Microsoft Office Suite, and the Internet as they may be called upon to create and/or manage office reports. This role would be a great entry point into the Title and/or Real Estate industry for someone looking to make a career change or launch a career with a phenomenal company.

Your Day-to-Day

Customer Interaction

• Greet customers enthusiastically and professionally, either in person or over the phone, with emphasis on representing Land Title in a way that builds customer relationships and a positive corporate image
• Answer customer inquiries in a timely and accurate manner; provide information to authorized persons, or determine who can best provide the information and route the request

Pre-Closing Activities

• Efficiently coordinate daily closing activity, including closing room schedules, calendars, meetings, and events while focusing on customer needs, space limitations, and timely service
• Process incoming customer orders per Company standards
• Compile personal profile information of Seller(s), Buyer(s), or Borrower(s); when applicable load into available customer management software

Closing

• Notify closers of customers' arrival, guide customers to closing rooms, and coordinate clean-up of closing rooms, refreshment area, and lobby

Office Administration

• Assist in the creation, preparation, and distribution of reports in support of the organization (e.g., customer satisfaction graphs, closing activity, etc.)
• Compile data for over/short report and escheating
• Provide administrative assistance in document distribution (faxing, copying, shipping, and mailing), typing reports and memos, maintaining computer-based and paper files, order and maintenance of office supplies, and performing other clerical tasks as needed
• Distribute incoming and outgoing correspondence and all package deliveries (FedEx, Express) to appropriate recipients

Other Duties

• Perform other related duties as assigned by the manager

Minimum Requirements

• High School Diploma or Equivalent
• Solid working knowledge of E-mail, Google Suite, and Internet
• Experience working in a customer service environment

Compensation for this position is between $34,000 to $40,000 base salary. In addition, we offer an annual discretionary employee bonus (dependent on Company and individual performance). Any overtime assigned and worked will be additionally compensated at the hourly equivalent rate for time worked, as this is a non-exempt position.

Land Title works hard to promote work/life balance offering vacation time and holiday time off for eligible employees. Full-time employees have a benefits offering that includes medical, dental, vision, group term life insurance, accidental death and dismemberment insurance, short and long term disability, and an employee assistance program. Also available are voluntary income protection benefits such as supplemental life insurance, as well as a 401(k)-retirement plan with a company match. Land Title also offers other great programs that may provide for discounted Title services for eligible employees, and opportunities to participate in philanthropic work through our community engagement committee.

Why Land Title:

Land Title Guarantee Company is the largest locally-owned and operated title agency in Colorado with more than 50 offices spanning the State.

Our Values: We are guided by our Company's core values: excellence, efficacy, responsibility, altruism, and honesty. These values guide our teams day in and day out and we take them seriously. We pride ourselves on building an inclusive and fun culture, where everyone feels part of the team and shares in our success.

Employee Development: At Land Title, our most precious resource is our people. We invest in training and development, providing a variety of avenues for employees to grow and develop professional skills. We are proud to share that nearly 18% of our employees have been with Land Title for 15 years, and over 10% have been with us for 20 years or longer. The majority of current managers started in entry-level positions and grew with the Company over time.

Committed to Colorado Communities: Each year, Land Title supports numerous organizations across the state ranging from local food banks to mental health advocacy groups, to youth athletics and relief for those impacted by wildfires. Leadership starts at the top and our executive team regularly donates their time to professional and civic organizations that promote and support the communities in which we work. Children's Hospital, HopeWest, Downtown Denver Partnership, Denver Metro Chamber of Commerce, Museum of Nature and Science, and the Colorado Association of Realtors Foundation, are just a few of the organizations for which our leaders and colleagues donate their time and efforts.

Big Company, Small Company Feel: As a family-owned business, and with more than 700 employees across the state, we continuously strive to ensure everyone feels connected and has a voice. Feeling appreciated, advancement opportunities, teamwork, and incredible benefits are key themes often cited by employees in our employee satisfaction surveys. And, once it is possible, we will again host a variety of Company-wide events and gatherings to bring everyone together in person, such as at a Rockies game or at our annual State of the Land meeting.

Innovative and Nimble: Land Title is a pioneering leader in the title industry. We are committed to consistently delivering a seamless, professional transaction experience that leverages the latest technology and tools. We don't rely on out-of-the-box solutions but rather build engaging, dynamic proprietary applications to benefit our employees and our customers (and theirs). We never let the grass grow under our feet.

Other Good Stuff: We host monthly all-hands meetings, hold a quarterly employee awards acknowledgment, and a variety of Company-wide events. Other Company traditions include a free Thanksgiving turkey, Valentine's Day chocolates, and Halloween treats.

Keywords: Land Title Guarantee Company, Aspen , Receptionist / Customer Experience Officer, Other , Aspen, Colorado