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Desktop Technician

Company: Aspen Valley Hospital
Location: Aspen
Posted on: July 22, 2021

Job Description:

Company Overview:

Embrace the adventure of a career at Aspen Valley Hospital. Aspen Valley Hospital is a twenty-five-bed community hospital that represents the best of two worlds - the warmth and friendliness of a small town and the technical expertise of a major medical center. Our award-winning hospital, nestled in the heart of Aspen, CO, includes a team of more than 500 people dedicated to making a difference for our patients, families, and community. Nationally we are recognized for providing some of the most exceptional patient care of any hospital across the country.

This Position Offers:

Highly competitive pay, 40 hours per week, comprehensive benefits package (including generous PTO, health insurance within your first 30 days, retirement), being part of a very cohesive & supportive team, four of North America's top ski resorts at your doorstep, and much more.

Job Overview:

The Desktop Technician is responsible for performing a variety of computer systems administration and support tasks with minimal supervision. Analyzes, constructs, documents, tests, maintains, troubleshoots and supports PC hardware, operating systems, software applications, peripherals and devices for the entire organization. Assists with all end user related issue resolution as needed or requested by the CIO.

Primary Scope of Responsibilities:

  • Administers incoming Service Desk calls and delegates tickets, as appropriate.
  • Resolves desktop support issues for PCs, phones, printers, software and peripherals in a timely manner.
  • Installs new PCs, phones, printers, and other peripherals as required.
  • Works with IT product vendors to select and price appropriate hardware and software as needed.
  • Maintains hardware inventory using AVH's asset management tool and manages correct disposal of decommissioned hardware.
  • Creates timely documentation for ongoing support, business continuity and training.
  • Other duties as assigned by the CIO.


Minimum Qualifications:

  • 3 years related work experience or equivalent combination of education and experience preferred.
  • Ability to concentrate and show attention to detail.
  • Relatively high degree of analytical abilities.
  • Strong interpersonal skills required.
  • Ability to work independently.
  • Ability to read and communicate effectively in English.
  • Must be able to travel to offsite offices and campuses, as needed, to provide support


Education/Certification Requirements:

  • 3 years related work experience or equivalent combination of education and experience preferred.
  • ITIL training required; certification preferred.
  • Security+ training required; certification preferred.


Benefits & Compensation:

Our hire-in rates of pay are based on years of relevant experience. Listed below are our hire-in rates for the position, which includes: minimum pay (no relevant experience) and mid-point (12 or more years).

Minimum = $27.90/hr

Mid-Point = $36.30/hr

Our comprehensive benefits package includes generous paid time off, health insurance within your first 30 days, retirement, and much more can be viewed here.

Keywords: Aspen Valley Hospital, Aspen , Desktop Technician, Other , Aspen, Colorado

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