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Technical Operations Supervisor

Company: Aspen Valley Hospital
Location: Aspen
Posted on: November 14, 2021

Job Description:

Company Overview:

Embrace the adventure of a career at Aspen Valley Hospital. Aspen Valley Hospital is a twenty-five-bed community hospital that represents the best of two worlds - the warmth and friendliness of a small town and the technical expertise of a major medical center. Our award-winning hospital, nestled in the heart of Aspen, CO, includes a team of more than 500 people dedicated to making a difference for our patients, families, and community. Nationally we are recognized for providing some of the most exceptional patient care of any hospital across the country.

AVH supports vaccinations as the evidence-based and most effective means for our community and country to put COVID-19 behind us and to avoid unnecessary hospitalizations and deaths. In order to better care for our community, as of 10/31/21, AVH requires COVID-19 Vaccination for all Staff.

This Position Offers:

Highly competitive pay, comprehensive benefits package (including generous PTO, health insurance within your first 30 days, retirement), being part of a very cohesive & supportive team, and four of North America's top ski resorts at your doorstep.

Job Overview:

The Technical Operations Supervisor is responsible for managing the overall customer service and support of technical systems for Aspen Valley Hospital, including project oversight over the implementation of new technologies.

Primary Scope of Responsibilities:

  • Oversees the day-to-day operations of the technical operations team.
  • Formulates and implements short and long-term goals and objectives for their team which tie into the overall objectives for the department and the organization.
  • Monitors internal and vendor issue tracking systems for problem identification, analysis and proper resolution of identified issues. Ensure timely completion with a high degree of customer satisfaction.
  • Oversees both scheduled and unscheduled maintenance activities. Maintain internal departmental documentation.
  • Assist users with identifying technology needs and assign available/appropriate resources when/where appropriate.
  • Recommends, designs, tests and implements new or update new technologies and/or user workflow changes. Ensure deadlines are met, communication is effective, and staff education is conducted in support of organization's initiatives.
  • Ensures technical resources are assigned appropriately to day-to-day support and projects.
  • Effectively works with all hospital departments, clinics, administrative staff, physicians, contracted vendors, and other organizations to support and maintain the IT technologies at AVH.
  • Uses a process improvement framework to maintain and/or improve information systems processes.
  • Maintains documentation on licensed hardware/software products, release levels, and vendor contact information.
  • Works closely with Department Managers to negotiate priorities, plan work schedules, make job assignments, and ensure customer service expectations are met.
  • Manages projects. Creates and executes project plans, estimates timeframes, outlines specific tasks, and assigns resources from team to complete projects on schedule and within budget. Monitors progress to keep projects on track and oversees project status report for their components of the project.
  • Assists with the development and execution of the IT strategic plan, as well as the preparation of the operational and capital budget for the department and hospital technology projects.
  • Supports technologies, as assigned, and assists the team when needed.
  • Mentors respective team members. Monitor individual team member's work within a focus on accuracy, quality, and customer service excellence.
  • Other duties as assigned by the CIO.

    Minimum Qualifications & Requirements:

    • Three years of experience in a leadership position.
    • Hospital experience required, with Epic preferred.
    • VMWare experience required, certification preferred.
    • Project management experience required.
    • ITIL training required, certification preferred.
    • Security+ training required, certification preferred.

      Benefits & Compensation:

      Hire-in rates of pay are based upon the relevance of years of experience, education and certifications. Our talent acquisition team will help you understand how your direct experience will be considered.

      Pay range for new hires: $44.94 - $58.38/hr

      Our comprehensive benefits package includes generous paid time off, health insurance within your first 30 days, and retirement, which can be viewed here.

Keywords: Aspen Valley Hospital, Aspen , Technical Operations Supervisor, Other , Aspen, Colorado

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