Guest Service Supervisor

Company: Arkansas Valley Adventures
Location: Buena Vista
Posted on: May 14, 2022

Job Description:

AVA Rafting & Zipline: Guest Service SupervisorNow Accepting Applications for the 2022 Summer Season!Location: Buena Vista, CO Schedule: Seasonal Full Time Pay Rate: $16.00 - $17.00/hr. DOE, + $100-250 Monthly Sales Bonus if goals are met, + up to 10% end-of-season bonusWhy not work for the best adventure guide company in the state of Colorado. AVA has several locations that all offer their own unique opportunities and activities (so much more than rafting and ziplining). Employees enjoy consistent work where they help make lifetime memories for their guests every day. The good times don't stop on your days off as AVA employees can experience any of our activities they want for free or even rent out company equipment on their own free of charge.Our positive and energetic culture have led countless co-workers to friends and memories that last a lifetime. There are even opportunities for year-round employment through our sister companies, Breckenridge Ski & Sport and Peak 1 Express. What are you waiting for? Adventure awaits.Why work for AVA Rafting & Zipline? Click Here!Perks:Up to 10% End of Season BonusMonthly Sales BonusesFree Adventure Trips with AVAFree Shared Shuttle Services with Peak 1 ExpressFree Ski, Snowboard and Bike Rentals with Breckenridge Ski & SportYear-round work opportunities available through AVA, Peak 1 Express and Breckenridge Ski & SportHealth Insurance & 401(k) offered to full-time, year-round employeesRec Center Access offered at Idaho Springs LocationEmployee Campground offered at Buena Vista LocationProForm Deals Available to All EmployeesDiscounts for Friends & Family on AVA Adventure TripsDiscounts for Friends & Family on Peak 1 Express ServicesRequirements:Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience.Hire, maintain, and train employees on delivering highest level of guest service, sales skills, and performing all tasks required of Retail/Office StaffManage and communicate daily sales goals for retail/photo salesEnsure financial accountability for office, including daily transactions and balancing end of day reports (both POS and Adventure Res), security of on-premise monies, bank deposits, change orders and adequate change in stock.Create weekly schedule for all Retail/Office StaffMaintain high knowledge base of POS system and ARSOversee all incoming retail orders at beginning of season and throughout season: creating new inventory items, processing in POS system (POS and receiving orders), tagging, organizing and getting merchandise on floor in timely mannerMaintain full knowledge of all products in storeOversee reorders throughout season of store's products, communicate with Merchandising Manager in Breckenridge on reordersDirect full-store monthly inventoryOversee and take responsibility for completion of the following:Cleanliness and organization at all times of store, restrooms, offices, break rooms, storage spacesPick up trash around OutpostDaily watering schedule for flowers and grassProduce daily check-in reports for all activitiesAll waivers collected and properly signed for all trips, organized by trip/TL sheetDouble check any outstanding balances or notes from Breckenridgesales/reservations office, collect and file necessary vouchersSupplies ordered and kept in stock for cleaning, bathrooms, office supplies, photo sales.Create and maintain organization systems for retail storage, paperwork and reportsMaintain functioning computers and computer systems for photo programs/sales, POS programs/sales, ARS, internet service, clock-in computers and any other office computers.Check and reply to emails dailyWork with Property Manager to maintain cleanliness and upkeep of entire Outpost propertyWork with Operations Managers and General Manager on any other assigned tasksPerform all tasks of Guest Service Staff (see job description)Must be able to pass criminal background checkUnderstand and exemplify AVA core values, vision and missionClick Here to view AVA Core Values, Vision & MissionPreferred Experience:Strong understanding of guest service.Customer Service/Communication SkillsCompletion of High School level education or higherIf you are interested in joining the AVA Team this summer, then please apply today! AVA strives to deliver the very highest level of guest service while bringing awareness and understanding of the surrounding wilderness to our guests. As leaders in our industry, we set examples in safety, professionalism, outdoor skills and guest service, while providing low-impact environmental recreation. Apply Today! AVA Rafting & Zipline is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status or any other status protected by applicable law.

Keywords: Arkansas Valley Adventures, Aspen , Guest Service Supervisor, Other , Buena Vista, Colorado