Operation Support Specialist

Company: Roaring Fork Transportation Authority
Location: Aspen
Posted on: June 14, 2022

Job Description:

Job DescriptionPOSITION PURPOSEProvides RFTA transit schedule information and assistance to the public. Sells passes and maintains related records.

ESSENTIAL DUTIES1.Sells RFTA Stored Value Cards, Monthly Passes, and Maroon Bells/Gondola tickets on a seasonal basis. Provides RFTA customers with replacements when needed. 2.Provides information in person at the transportation center and over the telephone to the public regarding service areas, schedules, routes, and special event transportation.3.Serves as initial, primary face-to-face contact person at RFTA's downtown Aspen bus station, by responding to customers' inquiries regarding general bus information.4.Receives and resolves complaints according to established procedures or refers to appropriate personnel.5.Monitors radio traffic, responds to and relays driver requests for information; provides hourly time checks and location information as needed.6.Receives and catalogs Lost and Found items from RFTA customers and drivers.7.Responsible for financial transactions including making change for customers, processing purchases by cash or credit card and reconciling cash box at the end of each shift. 8.Stays current on all transit programs, schedules, routes and fare structures.OTHER DUTIESCompletes other duties as assigned by supervisors or managers.JOB SPECIFICATIONSKNOWLEDGE, SKILLS AND ABILITIESExpert knowledge of routes and servicesExpert ability to efficiently and accurately operate cash registerExpert customer service skills Solid ability to communicate, understand, read and write in EnglishSolid knowledge of the geography of the City of Aspen, the Roaring Fork Valley, and I-70 Corridor extending to Rife and/or Parachute. Solid conflict resolution skills and ability to properly assist confused and/or angry customersSolid judgment and clear reasoning ability to independently solve problemsBasic bookkeeping and retail knowledge and skills

QUALIFICATIONSEducationHigh school diploma or equivalent or any combination of education and experience which would provide the applicant with the desired skills, knowledge and ability to perform the job is required.ExperienceOne (1) year of customer service experience in a high volume environment preferred, or an equivalent or any combination of education and experience which would provide the applicant with the desired skills, knowledge and ability to perform the job is required.

ON-THE-JOB TRAININGLess than three (3) months of on-the-job training is normally required to perform the job effectively.

EQUIPMENT UTILIZEDSimple office equipment (e.g., telephone, fax machine, copier) are utilized. Cash register, credit card machine, PEM, and two-way radio are also utilized.SOFTWARE UTILIZEDBasic computer software familiarity helpful.

SCOPE OF AUTHORITYDefined procedures cover most duties. Generally, incumbent is expected to deal with different and specialized situations. Work is monitored continually. Daily schedules and priorities are established by the Transportation Supervisor and Dispatcher on Duty.Available established practices and written procedures include:•RFTA Personnel Manual•Rubey Park Procedure Guide•Weekly Operations MemosFINANCIAL AUTHORITYThis position is responsible for selling punch passes, tokens, tickets, making change and daily cash balancing, including a cash drawer of up to $600.

COMMUNICATIONInternalDaily contact with Supervisor and Dispatcher in person and by two-way radio to report for duty, receive instructions and solve problems. Daily contact with bus drivers to provide information. Contact as needed with the Operations Managers and Directors by telephone, in writing and in person to answer questions. ExternalPersonal daily contact with the general public to provide information. Contact as needed with police in person and in writing to provide information regarding accidents or unusual occurrences.SUPERVISORY RESPONSIBILITYNo supervisory responsibility is required for this position.

WORKING CONDITIONSModerate physical activity required by handling objects up to fifty pounds occasionally and/or up to twenty pounds frequently. Works late night shift with public contact. This position works a flex-schedule alternating between three and four days per week for a total of seven 10-hour days per bi-weekly pay period. There are typically four clerks working the following schedules, to be chosen based on seniority:•Sunday-Wednesday/Sunday-Tuesday morning: 6:30am to 4:30pm•Sunday-Wednesday/Sunday-Tuesday evening: 4:15pm to 2:15am•Wednesday-Saturday/Thursday-Saturday morning: 6:30am to 4:30pm•Wednesday-Saturday/Thursday-Saturday evening: 4:15pm to 2:15am

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Keywords: Roaring Fork Transportation Authority, Aspen , Operation Support Specialist, Other , Aspen, Colorado