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Server

Company: Aspen Meadows Resort
Location: Aspen
Posted on: June 17, 2022

Job Description:

The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

Education & Experience


-High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical Requirements

-Flexible and long hours are sometimes required.
-Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
-Ability to stand during the entire shift.
-Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
General Requirements

-Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
-Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to meet deadlines.
-Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Salamander Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
-Comply with Salamander Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
-Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
-Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel-related areas.
-Must be able to maintain the confidentiality of information.
-Must be able to show initiative, including anticipating guest or operational needs.
-Perform other duties as requested by management.
-Maintain a friendly and warm demeanor at all times.
Fundamental Requirements

-Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
-Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
-Have a thorough knowledge of menus and current specials in applicable outlets.
-Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
-Pre-bus all tables removing soiled dishes after each course.
-Be familiar with the operation of the P.O.S system.
-Perform cashiering functions by closing checks and preparing end-of-shift paperwork.
-Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
-Ensure that tables and side stands are kept stocked, tidy and clean.
-Keep all beverages at least -- full (coffee, tea, soda, water, and lemonade).
-Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
-Answer the telephone according to standards.
-Consistently upsell food, beverage, and promotional items to guests.
-Be familiar with fire extinguishers, and locations and know how to use them.
-Receive and deliver food and beverage orders and collect payment.
-Ensure overall guest satisfaction.
Salamander Hotels & Resorts is committed to attracting, motivating, and retaining talented team members who align with our company's core values. We are proud to reward our full-time team members with comprehensive benefit programs and resources which include:

-Health insurance with HSA and FSA options
-Dental insurance
-Vision insurance
-Life/AD&D insurance
-Short- and Long-Term Disability coverage
-401(k) with a generous company match
-Paid Time Off (PTO)
-Paid Holidays
Participation in any of the benefit plans and programs made available to team members is subject to satisfaction of eligibility requirements. Salamander Hotels & Resorts reserves the right to amend or terminate any benefit plan or program at any time in accordance with applicable law.

Keywords: Aspen Meadows Resort, Aspen , Server, Other , Aspen, Colorado

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