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Team Lead

Company: ServiceTec International Inc.
Location: Twin Lakes
Posted on: June 20, 2022

Job Description:

Title: Team Lead

Location: Denver International Airport (DEN), Denver, CO

"Instantly recognizable" is the best way to describe Denver International Airport. Would you like to be part of a team working inside that iconic structure? Would you like to know what is going on in the background when an airline agent says "our system is currently down"? If you are looking for an exciting challenge, whereby no two days are the same, then this position may be for you. Further information on this role is detailed below:

Position Overview: The Team Lead is the senior ServiceTec employee on location, responsible for the Company's day-to-day activities at Denver International Airport (DEN) including planning, organizing, staffing and controlling all aspects of ServiceTec's operation at the site.

Responsibilities

Responsible for all aspects of service delivery, contract compliance, staff administration, budget compliance and relationship management.
Coordinates staff training, coaching, mentoring and recurrent training and awareness sessions, where needed.
Ensures all local ServiceTec employees conduct themselves in a professional and tactful manner at all times and that the Company's dress code policy or local policy is adhered to. Telephone manner is as important as direct contact.

Minimum Qualifications:

Proven strong team leadership skills, preferably managing a team supporting technology within the site-based customer service environment of a large organization.
College diploma or university degree in the field of Computer Science, Information Technology, or related field.

Exceptional communication, attention to detail and decision-making skills. Organized and methodical with the ability to plan and prioritize time sensitive tasks.
Possess a thorough knowledge of a wide variety of technology.
Able to work in a stressful environment and use professional etiquette when dealing with Denver International Airport personnel, associated customers, and outside vendors.
Must pass a background investigation, which includes a criminal history check as part of requirements by TSA and to complete airport safety training.
Be independently mobile throughout work locations, and able to move, unaided, from one working level to another.
Able to negotiate security checkpoints and screening access points without assistance. Maintain security clearance at all times.
Must have a valid Driver's License.
Experience working in airports is preferred, but not a requirement.

FLSA Status and Hours: This is a full time, salaried, exempt position with great hours: Mon-Fri 8am-5pm. Salary and benefits information will be provided should you be selected for an interview.

Benefits:

Excellent healthcare benefits: Medical and Dental
401K including an employer match
Paid time-off and sickness leave
Paid Military Leave

About Us: ServiceTec is the world's leading independent provider of managed IT services for airports and airlines. We have offered world-class support for IT systems at airports since 1989. With multiple bases in North America and Europe, we have an unsurpassed reputation for the maintenance and support of business-critical systems across the entire airport infrastructure.

ServiceTec is a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within. We consistently recognize those employees who go "above and beyond."

For Immediate consideration, please send in your resume and cover letter, including salary expectations, which will be treated in confidence.

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract.

The company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation.

We are thankful to receive any applications; however, only those selected for an interview will be contacted.

Your application will be held on file indefinitely, if you wish to have your personal data removed, please follow the instructions in the application acknowledgement email you will receive.

Keywords: ServiceTec International Inc., Aspen , Team Lead, Other , Twin Lakes, Colorado

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