Host
Company: Aspen Meadows Resort
Location: Aspen
Posted on: July 31, 2022
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Job Description:
Job Description The Hostperson is responsible for ensuring the
prompt recognition and seating of all guests in outlets as assigned
and assists the servers in providing attentive, courteous and
efficient service to guests throughout their dining experience.
He/she is also responsible for assisting the cashier in the
collection of payment for all guest transactions.Education &
Experience• High School diploma and/or experience in a hotel or a
related field preferred.Physical Requirements• Flexible and long
hours sometimes required.• Light work - Exerting up to 20 pounds of
force occasionally, and/or 10 pounds of force frequently or
constantly to lift, carry, push, pull or otherwise move objects.•
Ability to stand during entire shift. General Requirements• Must be
able to effectively communicate both verbally and written, with all
level of employees and guests in an attentive, friendly, courteous
and service oriented manner.• Must be effective at listening to,
understanding, and clarifying concerns raised by employees and
guests.• Must be able to multitask and prioritize departmental
functions to meet deadlines.• Approach all encounters with guests
and employees in an attentive, friendly, courteous and
service-oriented manner.• Attend all hotel required meetings and
trainings.• Maintain regular attendance in compliance with
Salamander Hotels & Resorts Standards, as required by scheduling,
which will vary according to the needs of the hotel.• Maintain high
standards of personal appearance and grooming, which includes
wearing the proper uniform and nametag.• Comply with Salamander
Hotels & Resorts Standards and regulations to encourage safe and
efficient hotel operations.• Maximize efforts towards productivity,
identify problem areas and assist in implementing solutions.• Must
be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.• Must be
able to understand and apply complex information, data, etc. from
various sources to meet appropriate objectives.• Must be able to
cross-train in other hotel related areas.• Must be able to maintain
confidentiality of information.• Must be able to show initiative,
including anticipating guest or operational needs.• Perform other
duties as requested by management.• Maintain a friendly and warm
demeanor at all times. Fundamental Requirements• Employees must at
all times be attentive, friendly, helpful and courteous to all
guests, managers and other employees.• Greet and seat guests at
appropriate tables in a timely manner.• Be attentive of guests'
needs assist in providing a pleasant dining experience.• Assist
cashier in collection of money or credit cards from guests and
servers as needed.• Know how to prepare cashier report at the end
of the shift.• Pay out servers' and service attendants' tips if
appropriate.• Know how to properly take reservations for outlets.•
Ensure quality control of menus with regard to cleanliness and
appearance.• Perform opening and closing duties according to
established sidework checklist.• Ability to answer the telephone
according to standards.• Have a complete knowledge of standards of
service for receiving a room service order.• Have a thorough
knowledge of menus and current specials in all applicable
departments.• Assist servers and cashiers in the servicing of
guests as needed.• Know and understand the state liquor laws.•
Ensure overall guest satisfaction. Salamander Hotels & Resorts is
an equal opportunity employer. All aspects of employment including
the decision to hire, promote, discipline, or discharge, will be
based on merit, competence, performance, and business needs. We do
not discriminate on the basis of race, color, religion, marital
status, age, national origin, ancestry, physical or mental
disability, medical condition, pregnancy, genetic information,
gender, sexual orientation, gender identity or expression, veteran
status, or any other status protected under federal, state, or
local law. Salamander is a drug-free workplace and participant in
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Keywords: Aspen Meadows Resort, Aspen , Host, Other , Aspen, Colorado
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