Host - $21/hour
Company: Aspen Meadows Resort
Location: Aspen
Posted on: May 16, 2023
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Job Description:
The Hostperson is responsible for ensuring the prompt
recognition and seating of all guests in outlets as assigned and
assists the servers in providing attentive, courteous and efficient
service to guests throughout their dining experience. He/she is
also responsible for assisting the cashier in the collection of
payment for all guest transactions.
Education & Experience
--- High School diploma and/or experience in a hotel or a related
field preferred.
Physical Requirements
--- Flexible and long hours sometimes required.
--- Light work - Exerting up to 20 pounds of force occasionally,
and/or 10 pounds of force frequently or constantly to lift, carry,
push, pull or otherwise move objects.
--- Ability to stand during entire shift.
General Requirements
--- Must be able to effectively communicate both verbally and
written, with all level of employees and guests in an attentive,
friendly, courteous and service oriented manner.
--- Must be effective at listening to, understanding, and
clarifying concerns raised by employees and guests.
--- Must be able to multitask and prioritize departmental functions
to meet deadlines.
--- Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented manner.
--- Attend all hotel required meetings and trainings.
--- Maintain regular attendance in compliance with Salamander
Hotels & Resorts Standards, as required by scheduling, which will
vary according to the needs of the hotel.
--- Maintain high standards of personal appearance and grooming,
which includes wearing the proper uniform and nametag.
--- Comply with Salamander Hotels & Resorts Standards and
regulations to encourage safe and efficient hotel operations.
--- Maximize efforts towards productivity, identify problem areas
and assist in implementing solutions.
--- Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
--- Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
--- Must be able to cross-train in other hotel related areas.
--- Must be able to maintain confidentiality of information.
--- Must be able to show initiative, including anticipating guest
or operational needs.
--- Perform other duties as requested by management.
--- Maintain a friendly and warm demeanor at all times.
Fundamental Requirements
--- Employees must at all times be attentive, friendly, helpful and
courteous to all guests, managers and other employees.
--- Greet and seat guests at appropriate tables in a timely
manner.
--- Be attentive of guests' needs assist in providing a pleasant
dining experience.
--- Assist cashier in collection of money or credit cards from
guests and servers as needed.
--- Know how to prepare cashier report at the end of the shift.
--- Pay out servers' and service attendants' tips if
appropriate.
--- Know how to properly take reservations for outlets.
--- Ensure quality control of menus with regard to cleanliness and
appearance.
--- Perform opening and closing duties according to established
sidework checklist.
--- Ability to answer the telephone according to standards.
--- Have a complete knowledge of standards of service for receiving
a room service order.
--- Have a thorough knowledge of menus and current specials in all
applicable departments.
--- Assist servers and cashiers in the servicing of guests as
needed.
--- Know and understand the state liquor laws.
--- Ensure overall guest satisfaction.
Salamander Hotels & Resorts is an equal opportunity employer. All
aspects of employment including the decision to hire, promote,
discipline, or discharge, will be based on merit, competence,
performance, and business needs. We do not discriminate on the
basis of race, color, religion, marital status, age, national
origin, ancestry, physical or mental disability, medical condition,
pregnancy, genetic information, gender, sexual orientation, gender
identity or expression, veteran status, or any other status
protected under federal, state, or local law. Salamander is a
drug-free workplace and participant in E-Verify
Keywords: Aspen Meadows Resort, Aspen , Host - $21/hour, Other , Aspen, Colorado
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