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Hostess - Element 47 - Summer 2019

Company: Aspen Skiing Company, L.L.C.
Location: Aspen
Posted on: May 11, 2019

Job Description:

It's been called Aspen's "finest spot to wine, dine and unwind." The name element 47 pays tribute to silver, the precious metal that first put Aspen on the map, and to the finest silver service cuisine -for breakfast, lunch, apr?s and dinner, 7 days a week. Our team of culinary and wine professionals is one very good reason our hotel has enjoyed the rare Five-Star, Five-Diamond ranking for so long. In 2015, element 47 received its first Five-Star Restaurant Award, the only one among Aspen restaurants. Whether you ski in for lunch, drop in at the bar for a more casual rendezvous, or join us for the most special of occasions, you'll be greeted with warmth, not formality. Position Summary The Element 47 Hostess will seat guests, answer phones, assist in guest requests, and generally assist service staff Service Standards:* Eye contact should be made at a distance of no less than 10 feet from every guest* A genuine smile should be offered at a distance of no less than 5 feet from every guest* Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor* Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests* Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest's individual needs Essential Functions of the Job:* Seat guests maintaining station rotation and balance in room* Answer phones according to proper procedure and etiquette* Assist guest needs without transferring guest calls to other areas* Handles reservation requests, complete reservations properly in book, recommend alternate seating times when busy, describe facilities and cuisine* Check room prior to opening and before and after meal periods* Make side list duties, station charts for service staff* Report guest comments to manager and list in log book* Complete maintenance requests as needed* Make cleanliness and maintenance inspections as directed* Is familiar with hotel fire and safety regulations and procedures* Adhere to hotel standards, policies and procedures* Thank all guests at their departure* Make copies, files and completes paperwork as needed* Maintains neat and orderly station* Checks menus after each use for cleanliness

Keywords: Aspen Skiing Company, L.L.C., Aspen , Hostess - Element 47 - Summer 2019, Other , Aspen, Colorado

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