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Sundeck Supervisor - The Little Nell

Company: Aspen Skiing Company, L.L.C.
Location: Aspen
Posted on: June 4, 2019

Job Description:

It's been called Aspen's "finest spot to wine, dine and unwind." The name element 47 pays tribute to silver, the precious metal that first put Aspen on the map, and to the finest silver service cuisine -for breakfast, lunch, apr?s and dinner, 7 days a week. Our team of culinary and wine professionals is one very good reason our hotel has enjoyed the rare Five-Star, Five-Diamond ranking for so long. In 2015, element 47 received its first Five-Star Restaurant Award, the only one among Aspen restaurants. Whether you ski in for lunch, drop in at the bar for a more casual rendezvous, or join us for the most special of occasions, you'll be greeted with warmth, not formality.The Sundeck Supervisor will charge customers the proper price for their food and beverages. To collect money and make proper change. To charge accurately and collect signatures on all charges. To promote exceptional guest relations.* Service Standards:* Eye contact should be made at a distance of no less than 10 feet from every guest.* A genuine smile should be offered at a distance of no less than 5 feet from every guest.* Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor.* Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests.* Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest's individual needsEssential Functions of the Job* Ensure all opening and closing duties are completed* Count and maintain bank daily* Open register, veriphone and notify manager of any problems* Stock for the day and keep supplies full* Meet with Chef for specials, price and post on boards and in the register* Charge customers the correct process and make change properly* Balance daily report* Responsible for charging for all employee meals* Keep work areas clean, sanitary, and attractive* Assist in end of the day restaurant cleaning* Miscellaneous tasks as required* Delegate to staff- stock, bus and cashier duties as necessary* Financial Responsibility* ? Responsible for bank* Responsible for correct charge and discount procedures* Responsible for daily reconciliation of cash, charge, and drops* Issue banks to cashier as necessary* Make change as necessary* Oversee close-outs as necessaryAdditional Job Duties* Make Manager aware of guest's comments and complaints.* Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook.* Report to shift on time.* Comply with all policies and procedures for the Food and Beverage Department, The Little Nell, and Aspen Skiing Company.* Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by management.* Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand.Physical requirements of the position include:* Requires kneeling, sitting and standing for extended periods* Other environmental conditions to expect are noise, fumes and odors* Must be able to work at an altitude above 11,000 feetEducation, Experience, Skills* High school diploma or equivalentAccounting, bookkeeping, or banking experience preferred

Keywords: Aspen Skiing Company, L.L.C., Aspen , Sundeck Supervisor - The Little Nell, Other , Aspen, Colorado

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