Patient Care Technician - Emergency Department

Company: Aspen Valley Hospital
Location: Aspen
Posted on: September 14, 2020

Job Description:

Under general supervision and according to established policies and procedures, provides medical/nursing assistance under the direction of physicians or appropriate nursing staff in the Emergency Department within their certified capabilities. CLINICAL PROCESS & PRACTICE SKILLS Fully competent in primary role on unit; performs patient and family assessment and problem identification, plans care accordingly, implements and evaluates plan of care so that problems are resolved. Adheres reliably to all accepted patient safety standards. Identifies and promotes new learning around changing patient safety standards of practice. Serves in advocacy role; encouraging active involvement of patient and family in their care. Prioritizes patient's situations and takes appropriate action in an efficient, effective manner. Makes value-added resource decision for patient care with respect to supplies, equipment and acuity of care. PATIENT TEACHING Keeps patients informed regarding what to expect pre/during/post procedure Provides individualized patient and family education consistent with patient's learning style, readiness to learn and self care needs Evaluated the effectiveness of patient learning COMPLIANCE WITH RULES, REGULATIONS AND POLICIES Records pertinent clinical documentation in accordance with regulatory requirements, professional standards and hospital policy. Adheres to federal, state and hospital rules and regulations concerning HIPAA privacy and security. Follows Hospital compliance plan and policies, including the Code of Conduct. Participates in required training for compliance related activities (HIPAA, Compliance, Patient Safety, TJC, etc.) PROFESSIONAL DEVELOPMENT & INTEGRATION Demonstrates responsibility and accountability for own professional decision making. Develops professional goals and diversity of responsibilities within practice; consistent with hospital mission and goals Demonstrates role awareness and seeks individualized/department specific continuing education that improves patient care or professional practice. Able to express values around patient/family centered care and assists others to achieve shared understanding. Active participant in quality improvement processes. Participates and contributes to unit meetings and activities. Identifies need to seek out additional information when needed and apply relevant findings to practice SERVICE EXCELLENCE & CUSTOMER SERVICE Demonstrates purposeful service excellence through exceeding patient and co-worker expectations. Represents the department and hospital as a dedicated, courteous and responsive employee. VI UNIT SPECIFIC DUTIES & RESPONSIBILITIES ED specific patient assistance including professional introduction, timely triage and reassessment, complete and accurate documentation, compassionate care and a team approach to communicating patient's care and change of status. Demonstrates competency and knowledge of equipment and procedures commonly performed in the ED. Positively supports unit specific activities to maintain and improve quality of care. Includes monitoring of equipment status and identifying need for repairs. Actively participates in department meetings with attendance of 80% or better. Read and respond appropriately to departmental email and postings. Maintains awareness of AVATAR patient satisfaction improvement initiatives. Demonstrates self directed learning and participates in departmental education. Takes initiative to identify educational needs both individually and for the department. POPULATION SPECIFIC CRITERIA Ensures developmentally and medically appropriate care for all patient populations and age groups. CORE VALUES Patient Centered:is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients' expectations. Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient's safety above all else. Teamwork:works collaboratively with physicians and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals. Hospital and departmental objectives are placed ahead of individual agendas Respect for Others:actively listens to others, takes other opinions into account, and communicates openly and honestly. He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance. The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders Accountability:takes responsibility for his/her actions, abides by the hospital's guiding philosophies and policies, and follows through on commitments and physician orders. He/she provides complete and accurate information to the Physician and/or other members of the work team. takes personal pride and ownership in the quality of care and services provided to all internal and external customers Integrity:is truthful, trustworthy, and principled. He/she demonstrates character, conviction, and honest and ethical behavior in all interactions with others. The employee's word can be trusted. Behavior is consistent with these AVH Core Values KNOWLEDGE, SKILLS & ABILITIES EDUCATION/EXPERIENCE REQUIREMENTS - High school graduate - Some type of technical training preferred LICENSE/REGISTRATION/CERTIFICATIONS - EMT - B with IV Certification or EMT-I required - BLS required - ACLS, PALS preferred KNOWLEDGE AND SKILL REQUIREMENTS - Ability to concentrate and show attention to detail - Relatively high degree of analytical abilities - Strong interpersonal skills required - Ability to work independently LANGUAGE SKILLS - Ability to read and communicate effectively in English - Spanish preferred WORKING CONDITIONS - Normal patient care environment with little exposure to excessive noise, dust and temperature - May be exposed to communicable diseases through normal or careless performance of responsibilities - May be exposed to mechanical dangers associated with mechanical devices - May be exposed to stressful situations

Keywords: Aspen Valley Hospital, Aspen , Patient Care Technician - Emergency Department, Professions , Aspen, Colorado