Bell Person, Cook, Front Desk Agent

Company: Hotel Jerome
Location: Aspen
Posted on: February 8, 2020

Job Description:

The Crown Jewel of Aspen is Hiring- Bell PersonSummaryThis position?s overall responsibility is to provide guests with a positive first and last impression when they arrive and depart the resort by greeting them, assisting with luggage, arranging/providing transportation, escorting guests to rooms, and accommodating guests requests as they arise.?Essential FunctionsMaintain knowledge of:

• Scheduled daily activities;
• Daily arrivals/departures, house count, special events, VIPs, features and services of the hotel;
• Hours of operation of each outlet;
• Parking facilities, layout, and procedures.
• Ensure guests are greeted and assisted curbside within 60 seconds of arriving
• Assists guests with luggage automatically and escorted or directed to reception area
• Guests are introduced by name to the reception ?
• Opens doors and assist guests and visitors into and out of their vehicles.
• Communicate parking procedures to guests/visitors.
• Provide luggage tags for stored luggage.
• Document location of vehicles parked in parking facility.
• Park guest vehicles.
• Ensure security of vehicles and their keys.
• Remain at assigned post while not parking vehicles.
• Ensure all driveways are kept clear and vehicles are not parked or left standing in illegal spaces.
• Hold vehicles at hotel entrance in accordance to departmental policy and procedures.
• Answer departmental telephone within three rings, using proper greeting and telephone etiquette.
• Relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
• Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
• Handle guest complaints ensuring guest satisfaction.Skills
  • Ability to maintain hotel?s standards, policies and procedures
  • Ability to communicate in English with guests/Team Members to their understanding.
  • Ability to provide legible written communication and directions.
  • Ability to adhere to responsible, safe and conscientious driving rules.
  • Ability to understand guest inquiries and provide responses.
  • Ability to use radio/pager and respond in a timely manner.
  • Ability to focus on guests' needs.
  • Ability to prioritize, organize and make good judgments.
  • Ability to maintain concentration and think clearly under all driving conditions.
  • Ability to ensure security of vehicles and hotel property.
  • Ability to maintain confidentiality of guest information and pertinent hotel data.
  • Ability to perform assignments with minimal supervision.
  • Ability to work cohesively with co-workers as part of a team.Working Conditions:Most tasks are performed outdoors in variable weather conditions. Temperature can be extreme but is usually moderate. Noise level is usually moderate. Frequently works near moving/mechanical parts.??- Cook- Talent and Culture Director (HR)- Doorperson- Facilities Maintenance Technician- Front Desk Agent - Host - Overnight Manager- Pastry Cook - Shuttle Driver- Server (Various Outlets)Full Time Benefits Include: Health insurance, Paid time off, discounted RFTA pass, Employee Housing, Auberge Discounts.
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Keywords: Hotel Jerome, Aspen , Bell Person, Cook, Front Desk Agent, Sales , Aspen, Colorado