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Bell Person, Cook, Front Desk Agent

Company: Hotel Jerome
Location: Aspen
Posted on: February 8, 2020

Job Description:

The Crown Jewel of Aspen is Hiring- Bell PersonSummaryThis position?s overall responsibility is to provide guests with a positive first and last impression when they arrive and depart the resort by greeting them, assisting with luggage, arranging/providing transportation, escorting guests to rooms, and accommodating guests requests as they arise.?Essential FunctionsMaintain knowledge of:

  • Scheduled daily activities;
  • Daily arrivals/departures, house count, special events, VIPs, features and services of the hotel;
  • Hours of operation of each outlet;
  • Parking facilities, layout, and procedures.
  • Ensure guests are greeted and assisted curbside within 60 seconds of arriving
  • Assists guests with luggage automatically and escorted or directed to reception area
  • Guests are introduced by name to the reception ?
  • Opens doors and assist guests and visitors into and out of their vehicles.
  • Communicate parking procedures to guests/visitors.
  • Provide luggage tags for stored luggage.
  • Document location of vehicles parked in parking facility.
  • Park guest vehicles.
  • Ensure security of vehicles and their keys.
  • Remain at assigned post while not parking vehicles.
  • Ensure all driveways are kept clear and vehicles are not parked or left standing in illegal spaces.
  • Hold vehicles at hotel entrance in accordance to departmental policy and procedures.
  • Answer departmental telephone within three rings, using proper greeting and telephone etiquette.
  • Relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
  • Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
  • Handle guest complaints ensuring guest satisfaction.Skills
    • Ability to maintain hotel?s standards, policies and procedures
    • Ability to communicate in English with guests/Team Members to their understanding.
    • Ability to provide legible written communication and directions.
    • Ability to adhere to responsible, safe and conscientious driving rules.
    • Ability to understand guest inquiries and provide responses.
    • Ability to use radio/pager and respond in a timely manner.
    • Ability to focus on guests' needs.
    • Ability to prioritize, organize and make good judgments.
    • Ability to maintain concentration and think clearly under all driving conditions.
    • Ability to ensure security of vehicles and hotel property.
    • Ability to maintain confidentiality of guest information and pertinent hotel data.
    • Ability to perform assignments with minimal supervision.
    • Ability to work cohesively with co-workers as part of a team.Working Conditions:Most tasks are performed outdoors in variable weather conditions. Temperature can be extreme but is usually moderate. Noise level is usually moderate. Frequently works near moving/mechanical parts.??- Cook- Talent and Culture Director (HR)- Doorperson- Facilities Maintenance Technician- Front Desk Agent - Host - Overnight Manager- Pastry Cook - Shuttle Driver- Server (Various Outlets)Full Time Benefits Include: Health insurance, Paid time off, discounted RFTA pass, Employee Housing, Auberge Discounts.
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Keywords: Hotel Jerome, Aspen , Bell Person, Cook, Front Desk Agent, Sales , Aspen, Colorado

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