Butler Service Desk Agent, Telephone Operator - St. Regis - (20053323)
Company: Marriott International, Inc.
Posted on: November 23, 2020
Here's To Your Journey with St. Regis The St. Regis brand first
established luxury hospitality more than 110 years ago, with the
opening of the St. Regis New York. From the moment John Jacob Astor
IV opened the doors of his Beaux-Arts masterpiece on New Yorks
Fifth Avenue, St. Regis has stood as a symbol of uncompromising
elegance and bespoke service. Today, with more than 40 of the best
addresses around the world, St. Regis is a place where trends are
born, boundaries are broken and guests can simply live exquisite.
We invite you to explore careers at St. Regis. The St. Regis Aspen
Resort, located at 315 E Dean St, Aspen, Colorado, 81611 is
currently hiring a Butler Service Desk Agent, Telephone Operator.
Responsibilities include: Answer, record, log, and process all
guest calls, requests, questions, or concerns. Operate telephone
switchboard station. Process guest requests for wake up calls,
screening calls, do not disturb, call forwarding, conference calls,
TDD relay calls, and non-registered guest calls. Advise guest of
any messages received. Monitor busy or unanswered lines, check back
with callers on hold to update status, and offer to take a message.
Receive, record, and relay messages accurately, completely, and
legibly. Activate/deactivate guest room message lights as
appropriate. Instruct guests on how to access the internet;
transfer guests with problems to provider''s customer support line.
Test communications equipment to ensure it works properly. Respond
to special requests from guests with unique needs. Contact
appropriate individual or department as necessary to resolve guest
call, request, or problem. Follow up with guests to ensure their
requests or problems have been met to their satisfaction. Dispatch
bell staff or valet staff as needed. Follow all company policies
and procedures; report accidents, injuries, and unsafe work
conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address
guests'' service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others; support team to reach common goals. Comply with quality
assurance expectations and standards. Stand, sit, or walk for an
extended period of time. Enter and locate information using
computers and/or POS systems. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Aspen , Butler Service Desk Agent, Telephone Operator - St. Regis - (20053323), Sales , Aspen, Colorado
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