Reservations Agent - The Ritz-Carlton, Bachelor Gulch - (20201626)
Company: Marriott International, Inc.
Posted on: January 8, 2021
Live Fully at Marriott International #1 Leader in Hospitality At
Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place. The Ritz-Carlton Bachelor Gulch located
at 0130 Daybreak Ridge, Avon, Colorado is hiring a Reservations
Agent - The Ritz-Carlton, Bachelor Gulch. Responsibilities include:
Process all reservation requests, changes, and cancellations
received by phone, fax, or mail. Identify guest reservation needs
and determine appropriate room type. Verify availability of room
type and rate. Explain guarantee, special rate, and cancellation
policies to callers. Accommodate and document special requests.
Answer questions about property facilities/services and room
accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room
reservation types (e.g., complimentary rooms, employee discounts,
travel agent inspection rates, and wholesale reservations) by
inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets;
protect the privacy and security of guests and coworkers. Welcome
and acknowledge all guests according to company standards;
anticipate and address guests service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of
other employees. Comply with quality assurance expectations and
standards. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
The hourly rate for this position is $18 per hour and offers health
care benefits, flexible spending accounts, 401(k) plan, earned paid
time off and/or sick leave, life insurance, disability coverage,
and other life and work wellness benefits. Benefits may be subject
to generally applicable eligibility, waiting period, contribution,
and other requirements and conditions. MIRJ Apply now at
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc. and Great Places
to Work Institute, among others. Chat, engage and follow us on
social media. - Facebook - Twitter - LinkedIn - Instagram Visit
marriott.com/careers to learn more about our workplace culture and
career opportunities. Marriott International is an equal
opportunity employer committed to hiring a diverse workforce and
sustaining an inclusive culture. Marriott International does not
discriminate on the basis of disability, veteran status or any
other basis protected under federal, state or local laws.
Keywords: Marriott International, Inc., Aspen , Reservations Agent - The Ritz-Carlton, Bachelor Gulch - (20201626), Sales , Aspen, Colorado
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