F&B Reservations Agent - Winter Seasonal - The Ritz-Carlton - (20057866)
Company: Marriott International, Inc.
Location: Aspen
Posted on: January 9, 2021
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Job Description:
F&B Reservations Agent - Winter Seasonal At more than 80
award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest
stays with us, the experience stays with them. As the premier
worldwide provider of luxury experiences, we set the standard for
rare and special luxury service the world over. We invite you to
explore The Ritz-Carlton. The Ritz-Carlton, Bachelor Gulch, located
at 0130 Daybreak Ridge, PO Box 9190, Avon, Colorado, 81620
currently has the following opportunity: F&B Reservations Agent
- Winter Seasonal(20057866) : Process all reservation requests,
changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and determine appropriate room
type. Verify availability of room type and rate. Explain guarantee,
special rate, and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property
facilities/services and room accommodations. Follow sales
techniques to maximize revenue. Input and access data in
reservation system. Indicate special room reservation types (e.g.,
complimentary rooms, employee discounts, travel agent inspection
rates, and wholesale reservations) by inputting the correct code
and rate into the reservation system. Follow proper escalation
procedures when addressing guest concerns. Follow all company
policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and
security of guests and coworkers. Welcome and acknowledge all
guests according to company standards; anticipate and address
guests'' service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Comply with
quality assurance expectations and standards. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as
requested by Supervisors. We invite you to learn more about this
position and apply
at:https://jobs.marriott.com/marriott/jobs/20057866?%3Flang=en-us/
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
www.facebook.com/marriottjobsandcareers
http://www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton
Ladies and Gentlemen. The Art and Soul of Hospitality. - The
Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The
Ritz-Carlton does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
local laws.
Keywords: Marriott International, Inc., Aspen , F&B Reservations Agent - Winter Seasonal - The Ritz-Carlton - (20057866), Sales , Aspen, Colorado
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