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Frontline Product Sales & Services Agent

Company: Aspen Skiing Company
Location: Aspen
Posted on: January 15, 2021

Job Description:

Job DescriptionJoin Product Sales and Services to broaden your guest service experience in both an indoor and outdoor environment. Both full and part-time employees receive a ski pass for the remainder of the season. Apply here to be considered at Aspen or Snowmass.The Frontline Product Sales & Services Agent sells lift access tickets and other Aspen Skiing Company products, including ski rentals, lessons and activities. This position will also assist in the delivery of Aspen Snowmass products to guests. This position could be based at any of Aspen Skiing Company's locations. The budgeted pay range minimum for this position is $16.00/hour.Essential Job Functions* Sell and promote seasonally offered products and services to resort guests, including lift tickets, equipment rentals, lessons and activities* Accept payment and make change for transactions and reconcile workstation* Greet and engage with guests inside and outside in varying weather conditions, assist flow through the lift access gates and protect against fraudulent pass and ticket use* Provide exemplary guest service at all times, adapting to and embracing variable situations, and creating positive guest experiences* Research, troubleshoot and solve guest ticket issues in a timely manner, while adhering to policies and procedures* Actively pursue ongoing training opportunities to maintain up-to-date knowledge of Aspen Skiing Company products/events, computer software, sales techniques and all current programs* Be educated and able to inform guests about Aspen Skiing Company's Environment and Caring For Community Foundations* During build up to busy to peak season there is opportunity to assist and learn about the Group & Tour Services operation* As needed assist with fulfillment of group, tour operator and guest direct orders by printing lift/rental/lesson vouchers/tickets, preparing pre-arrival packets, shipping packages and helping with delivery directly to guest's accommodations in Aspen and SnowmassQualifications* US currency money handling experience* Excellent English communication skills* Previous Point Of Sale experience preferred* High School Diploma or equivalent preferredAdditional InformationWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk; use hands to finger, handle, or feel and reach with hands and arms.A physical assessment (Work Ready) is required for certain positions.Skiing or Snowboarding is required for certain positions.

Keywords: Aspen Skiing Company, Aspen , Frontline Product Sales & Services Agent, Sales , Aspen, Colorado

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