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Guest Service Representative I

Company: Aspen Skiing Company
Location: Aspen
Posted on: February 21, 2021

Job Description:

Job DescriptionThe Guest Service Representative position is responsible for interacting with guests to ensure a memorable experience throughout the ski area. This position may cover work areas such as base area, on-mountain and parking lots.Essential Job Functions* Greet guests and maintain a friendly and helpful attitude dealing with guest needs* Be able to answer questions, promote and offer information about the resort and surrounding area* Set-up, operate, maintain and breakdown work area while ensuring a safe and neat environment* Report complaints and guest concerns to supervisor in a timely manner* Collect, handle and store ski/snowboard equipment* Conduct market research surveys with on-site guests when necessary* Perform other duties as assignedQualifications* Previous experience in the guest service industry* General knowledge of the resort and area* High School diploma or equivalent preferred* Basic computer skills preferred* Basic accounting skills preferredAdditional InformationWork EnvironmentWhile performing the duties of this Job, the employee is regularly exposed to outdoor weather conditions. The employee is occasionally exposed to work near moving mechanical parts. The employee may be exposed to work in high, precarious places.Physical DemandsThe employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit.A valid, unrestricted driver's license is required for certain positionsA physical assessment (Work Ready) is required for certain positions.Skiing or Snowboarding is required for certain positions.

Keywords: Aspen Skiing Company, Aspen , Guest Service Representative I, Sales , Aspen, Colorado

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