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Front Desk Agent - Limelight Aspen

Company: Limelight Hotels
Location: Aspen
Posted on: January 9, 2022

Job Description:

Job Description

The front desk agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests.

ESSENTIAL JOB FUNCTIONS
Welcome guests upon their arrival and assign rooms
Provide information about the hotel, available rooms, rates, and amenities
Respond to guests complaints in a timely and professional manner
Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms
Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests needs
Receive payment from and check out hotel guests
Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out
Create unique baskets or special amenities for special guests
Accept reservations, changes, and cancellations
Recommend restaurants and activities to guests
Make change, post charges, reconcile daily work, and make deposits
Communicate with guests and coworkers in a friendly, courteous, and professional manner
Other duties as assigned

Keywords: Limelight Hotels, Aspen , Front Desk Agent - Limelight Aspen, Sales , Aspen, Colorado

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