Spa Desk Agent
Company: Marriott International, Inc
Location: Aspen
Posted on: January 27, 2023
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Job Description:
Job Number Job Category SpaLocation The St. Regis Aspen Resort,
315 East Dean Street, Aspen, Colorado, United StatesSchedule
Full-TimeLocated Remotely? NRelocation? NPosition Type
Non-ManagementJOB SUMMARYSchedule services for individuals and
large groups using spa/salon reservations software system. Call
guests to confirm scheduled services. Answer questions about
available services. Update the reservations/cancellations list
throughout the day, inform providers of last-minute changes, and
resolve scheduling issues as needed by working with
supervisor/manager. Check in guests for appointments, confirm first
and last name, and provide general spa orientation to guests upon
arrival. Promote and sell spa/salon services. Obtain assigned bank
and ensure accuracy of contracted monies, obtain change required
for expected business level, and keep bank secure at all times.
Process guest payments for spa/salon services and obtain payment
authorization as needed. Accept and log cash tips for employees.
Balance, scan, and drop receipts with Accounting. Notify
Engineering of maintenance and repair needs.Report accidents,
injuries, and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address
guests' service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.The pay rate for this position is
$17.00 per hour and offers health care benefits, flexible spending
accounts, 401(k) plan, earned paid time off and/or sick leave, life
insurance, disability coverage, and other life and work wellness
benefits. Benefits may be subject to generally applicable
eligibility, waiting period, contribution, and other requirements
and conditions.Marriott International is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining
an inclusive, people-first culture. We are committed to
non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law.The St. Regis brand first established
luxury hospitality more than 110 years ago, with the opening of the
St. Regis New York. From the moment John Jacob Astor IV opened the
doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St.
Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today, with more than 40 of the best addresses around the
world, St. Regis is a place where trends are born, boundaries are
broken and guests can simply live exquisite. We invite you to
explore careers at St. Regis.
Keywords: Marriott International, Inc, Aspen , Spa Desk Agent, Sales , Aspen, Colorado
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