Lead Front Desk Agent
Company: Marriott
Location: Aspen
Posted on: May 16, 2023
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Job Description:
**Job Number** 23070523
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis Aspen Resort, 315 East Dean Street,
Aspen, Colorado, United States
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**JOB SUMMARY**
Answer, record, and process all guest requests, questions, or
concerns via telephone, email, chat, and mobile communication
devices. Operate telephone switchboard, process guest requests for
wake-up calls, and connecting and directing calls to the
appropriate extension. Receive, record, and relay messages
accurately. Log all guest requests or issues into computer, contact
appropriate individual or department (e.g., Bellperson,
Housekeeping), and follow up with guest to ensure their request has
been resolved to their satisfaction. Provide information to guests
about room features, property amenities, and local areas of
interest. May process food & beverage orders, answer questions on
menu selection and record transactions in point-of-sale system.
Assist guests with accessing internet and guestroom entertainment.
Follow up with guests to ensure their requests or problems have
been met to their satisfaction. Communicate parking procedures to
guests/visitors.
Assist management in training, motivating, and coaching employees;
and serve as a role model. Report accidents, injuries, and unsafe
work conditions to manager; and maintain awareness of undesirable
persons on property premises. Follow all company policies and
procedures, ensure uniform and personal appearance are clean and
professional, maintain confidentiality of proprietary information,
and protect company assets. Welcome and acknowledge all guests
according to company standards, anticipate and address guests
service needs, assist individuals with disabilities, and thank
guests with genuine appreciation. Speak with others using clear and
professional language, and answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others, and support team to reach common goals. Comply with quality
assurance expectations and standards. Read and visually verify
information in a variety of formats; stand, sit, or walk for an
extended period of time. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors.
The pay rate for this position is $24.00 per hour and offers health
care benefits, flexible spending accounts, 401(k) plan, earned paid
time off and/or sick leave, life insurance, disability coverage,
and other life and work wellness benefits. Benefits may be subject
to generally applicable eligibility, waiting period, contribution,
and other requirements and conditions.
_Marriott International is an equal opportunity employer. We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law. Marriott International
considers for employment qualified applicants with criminal
histories consistent with applicable federal, state and local
law._
The St. Regis brand first established luxury hospitality more than
110 years ago, with the opening of the St. Regis New York. From the
moment John Jacob Astor IV opened the doors of his Beaux-Arts
masterpiece on New Yorks Fifth Avenue, St. Regis has stood as a
symbol of uncompromising elegance and bespoke service. Today, with
more than 40 of the best addresses around the world, St. Regis is a
place where trends are born, boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St.
Regis.
Keywords: Marriott, Aspen , Lead Front Desk Agent, Sales , Aspen, Colorado
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