Front Desk Agent
Company: Auberge Resorts
Location: Aspen
Posted on: May 19, 2023
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Job Description:
Role Summary Join our team as a Front Desk Agent for Hotel
Jerome, serving the needs of the business, our guests, and our
colleagues by ensuring guest satisfaction at check-in/ check-out
and throughout the guests' visit. Pay Range This is a non-exempt
full-time, year-round position. The hourly rate starts at $21.00.
Key Responsibilities Please note that this is not an exhaustive
list of everything that needs to be done! Within the Auberge
family, our people always find new ways to look after the business,
their guests, and their teammates. Within this, the key
responsibilities for this position are: * Ensure the guest
experience meets or exceeds all Hotel Jerome quality and service
standards from Check-in to Check-out.
* Preparing all necessary documents, such as registration cards,
spa treatments, and restaurant confirmation, as well as any other
item that may support efficient and timely check-in/out
processes.
* Ensuring that any Guest preferences (i.e. Bespoke Options and/or
Experiences, Room specifics) are recorded on the Opera guest
history page and are well introduced to the appropriate departments
for follow-up.
* Escorting guests to their room, Restaurants, Bathroom, etc.
* Responding promptly and tactfully to any Guest complaint that may
arise.
* Ensuring correct billing arrangement is provided according to
Front Desk policies and procedures.
* Make sure that any irregularities and discrepancies are recorded
on the departmental logbook and brought to the attention of the MOD
and/or General Manager.
* Act as an ambassador of the hotel by providing Guests any
reservation, information, amenities, area attractions, spa, and
dining booking, as needed.
* Organize and maintain the Front Desk counter, ensuring that all
materials and supplies are readily available and accessible to
expedite smooth departmental out procedures.
* Is familiar with all Hotel Jerome facilities so as to be able to
address, assist and actively sell services to guests.
* Ensure that an adequate amount of money, either coins or notes,
is available during the shift so as to accommodate cash
transactions.
* Must maintain excellent relationships within the Front Office
Department and must familiarize oneself with the operations and
priorities of all other hotel operating departments. Required
Qualifications * Two years' experience at a hotel
* Prior experience in a Luxury environment is a plus Our Company &
Our Property Auberge Resorts Collection is a portfolio of
extraordinary hotels, resorts, and residences. While each property
is unique, all share a crafted approach to luxury and bring the
soul of the locale to life through captivating design, exceptional
cuisine, innovative spas, and gracious yet unobtrusive service.
With 21 one-of-a-kind hotels and resorts, with 7 in the announced
pipeline, Auberge invites guests to create unforgettable stories in
some of the world's most desirable destinations. Please visit to
learn more about our Collection. Follow us on Linked In, Facebook,
Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge. Our
mission is to be the best-loved manager of one-of-a-kind luxury
properties and experiences. Auberge is a family of intimate,
one-of-kind hotels and resorts that define an approachable style of
luxury in both product and service that resonates with the curious
modern traveler. Passionately local, experience-led, romantic, and
stylish, these hotels hum with a vibrancy that is both refined and
relevant. Hotel Jerome has been the social hub of Aspen since its
opening in 1889 at the height of the town's silver boom, known as
the place where all great stories were born and are told. As the
only Aspen hotel to survive the silver crash, the long
pre-ski-resort winters, and the Depression, we've seen cowboys ride
through our doors, 10th Mountain Division soldiers gather round
over pints after training on the slopes, and Hunter S. Thompson
holding court during his run for sheriff. You can't experience
Aspen, without experiencing Jerome. What Else? At Auberge, we are
passionate about our mission to be the best-loved operator of
one-of-a-kind luxury properties and experiences. We are
storytellers and story-makers, delivering simple pleasures, and
creating unforgettable memories. Born in Napa and inspired by the
most relaxing places in the world, we prize simplicity, comfort,
and beauty. Whatever role we play in Auberge, and wherever we work,
we all live by the view that our core purpose is to enrich people's
lives. If you feel that our approach is aligned with your own
passions and beliefs, then please talk to us about becoming part of
our family. Hotel Jerome is an Equal Opportunity Employer, M/F/D/V.
Hotel Jerome provides equal employment opportunities (EEO) to all
team members and applicants for employment without regard to race,
color, religion, sex, national origin, age, disability, or
genetics. In addition to federal law requirements, Hotel Jerome
complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the
company has facilities. This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of
absence, compensation, and training. Department: Front Office This
is a non-management position This is a hourly positions
position
Keywords: Auberge Resorts, Aspen , Front Desk Agent, Sales , Aspen, Colorado
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