Front Desk Agent
Company: The Inn at Aspen
Location: Aspen
Posted on: May 25, 2023
Job Description:
SUMMARY: The Front Desk Agent is responsible for providing
quality guest services that include registration and check-out, PBX
operations, mail and message service. The Front Office Clerk must
be accurate with daily accounting procedures.
The essential hospitality standards must be used at all times: eye
contact, smile, speak first, engage in polite conversation, use the
guest surname!
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other
duties may be assigned.
- Provide high level of customer service
- Conduct pre-assignment of hotel rooms, which includes VIPS,
repeat guests, all packages, and any special requests.
- Check in and out hotel guests in a confident, professional and
friendly manner.
- Answer all phone calls promptly and knowledgeably, always
ensuring complete and accurate information.
- Complete all items on appropriate (AM, PM, Third Shift)
checklist by end of shift.
- Follow established key control policy.
- Ensures that yourself as a front desk employee are well
presented (uniforms, personal hygiene etc.
- Ensure proper credit policies are followed and verify credit
limit report.
- Submit all lost & found articles accompanied by a completed
lost & found report.
- Knowledgeable of immediate area, services, attractions, and
events and assist with Concierge services.
- Knowledgeable of fire and emergency procedures.
- Open, secure, and balance out daily shift bank which involves
counting and verifying cash, check, and credit card transactions
occurring while on duty.
- Monitor room availability throughout the day.
- Review daily the selling status of the hotel using yield
management system.
- Attend department meeting once a month.
- Performs all other duties as directed by immediate
supervisor.
- Contact with other departments such as Sales, Housekeeping,
Bell Staff, and Valet is crucial to ensure that hotel services are
coordinated to provide the best in guest satisfaction.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
EDUCATION and/or EXPERIENCE:
- High school diploma or general education degree (GED); and six
months to one year related experience and/or training. LANGUAGE
SKILLS:
- Ability to read, analyze, and interpret procedure manuals.
Ability to effectively present information and respond to questions
from guests. REASONING ABILITY:
- Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists. Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form. OTHER SKILLS and
ABILITIES:
- Ability to operate the Property Management System, capture
email, and use the PBX system. Must always be accountable for
balancing the daily shift bank and maintain organization and
demonstrate quality service. PHYSICAL DEMANDS:
- The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
- While performing the duties of this job, the employee is
regularly required to stand, walk, and talk, or hear. The employee
frequently is required to use hands to finger, handle, or feel
objects, tools, or controls. The employee is occasionally required
to stand, walk, and reach with hands and arms.
- The employee must occasionally lift and/or move up to 25
pounds. Specific vision abilities required by this job include the
ability to adjust focus. WORK ENVIRONMENT:
- The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
- The noise level in the work environment is usually
moderate.
Keywords: The Inn at Aspen, Aspen , Front Desk Agent, Sales , Aspen, Colorado
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