Customer Service Representative - Grand Junction, CO
Company: UnitedHealthcare
Location: Grand Junction
Posted on: May 12, 2025
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Job Description:
$ 1,000 Sign-On Bonus for External Candidates
At UnitedHealthcare, we're simplifying the health care experience,
creating healthier communities and removing barriers to quality
care. The work you do here impacts the lives of millions of people
for the better. Come build the health care system of tomorrow,
making it more responsive, affordable and equitable. Ready to make
a difference? Join us to start Caring. Connecting. Growing
together.
Challenge can often be its own reward. But why settle for just
being challenged when you can also be nurtured, mentored and
supported as you make an impact in a fast-paced career? At
UnitedHealthcare, part of the UnitedHealth Group family of
businesses, you can have all the above, every day. Now, you can
take advantage of some of the best training and tools in the world
to help serve our existing and new customers.
This customer-oriented professional service representative uses an
advanced knowledge of customer service practices, procedures,
policies, billing, contracts and benefits to respond to a variety
of complex inquiries related to Rocky Mountain Health Plans
benefits and services for all lines of business. If applicable,
this representative primarily serves the Spanish speaking
population.
This position is full-time (40 hours/week), Monday - Friday.
Employees are required to have flexibility to work any of our shift
schedules during our normal business hours of 8:00am - 5:00pm MST.
It may be necessary, given the business need, to work occasional
overtime. Our office is located at 2775 Crossroads Blvd., Grand
Junction, CO 81506.
We offer 2 weeks of paid training. The hours during training will
be 8:00am - 5:00pm MST, Monday - Friday. Training will be conducted
onsite.
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Primary Responsibilities:
Works as part of the Customer Service group and helps meet the
demands of the entire team in providing professional customer
service via the telephone or in person
Responds to a variety of complex inquiries related to Rocky
Mountain Health Plans benefits and services, as well as NHP
Medicaid RAE benefits and services. Uses excellent interpersonal
and communication skills, professional demeanor, tact, systems
thinking, and a commitment to quality to serve the customer by
assisting in the resolution of sensitive and complex health plan
issues via the telephone, email, or in person
-Develop and maintain knowledge base to support special projects
and research as needed. Demonstrates exceptional levels of
performance (e.g. statistics, aptitude for systems and proficiency
in written and verbal communications)
Produce electronic and written communications to customers and
perform research and call-backs to customers
May offer suggestions regarding process improvement and be
responsible for other projects as assigned (e.g., retention,
at-risk calls, etc.)
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
2+ years of customer service experience within a call center
Experience with Microsoft products including Microsoft Word (create
and edit documents), Microsoft Excel (create, edit, save documents
and spreadsheets), Microsoft Outlook (email and calendar
management) and Microsoft Teams (chat, creating teams and
channels)
Must be able to work on-site at the office located at 2775
Crossroads Blvd., Grand Junction, CO 81506
Ability to work Monday - Friday, during our normal business hours
of 8:00am - 5:00pm MST, including the flexibility to work
occasional overtime, based on the business need
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Preferred Qualifications:
2+ years of healthcare - related customer service experience OR
equivalent proficiency
Fluency in Spanish, with the ability to translate information from
English over the phone and in person
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Soft Skills:
Ability to use interpersonal skills to work effectively in a team
environment
Respecting and maintaining confidences as described in the UHG
Employee Handbook
Taking initiative to manage time effectively and working without
close supervision
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The hourly range for this role is $16.00 to $28.85 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
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Application Deadline: This will be posted for a minimum of 2
business days or until a sufficient candidate pool has been
collected. Job posting may come down early due to volume of
applicants.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
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UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: UnitedHealthcare, Aspen , Customer Service Representative - Grand Junction, CO, Sales , Grand Junction, Colorado
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