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Part-time Temporary Customer Service Agent

Company: Hertz Car Rental Company
Location: Aspen
Posted on: May 16, 2019

Job Description:

Job DescriptionHertz Car Rental at Aspen Airport-Aspen, Colorado is hiring (Temporary part-time) Customer Care Representative $16.00 plus bonus!Employee Perks and Incentives!40% discount for Employee Rentals and for up to 9 friends and family members!Competitive PayLucrative Monthly Sales Incentives $$$$$The Part-Time (Temporary) Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. The Counter Sales Representative provides attentive, courteous service to understand the customer's travel needs, promote Hertz's products and services and resolve issues.Responsibilities:Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and proceduresPersonally welcome customers using with a pleasant greeting, assist in answering questions in a friendly mannerResolve customer issues and concerns professionally using effective customer service techniquesEffectively communicate and offer ancillary products and services to enhance customer s travel experienceEmphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsellsAnswer telephone calls in a timely manner in accordance with best practices and policy standardsLiaise with various Hertz departmentsAchieve personal sales goals while supporting the goals of the teamAnswer questions and provide directions in a courteous and expeditious mannerQualify and process customer rentals with accuracy and attention to detailAccurately record the customer's information to complete the rental record and maintain all paperwork associated with the rentalMaintain appearance appropriate for providing best in class customer service in accordance with established guidelinesDrive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfactionKeep work area organized and free of clutterHigh School diploma or equivalentA minimum of one year of sales or customer experience in a high volume or service oriented environmentPassion for customer service and attention to detail - Goes the extra mileProven strong sales and closing skills and the ability to friendly, engaging mannerMotivated to achieve and exceed targeted goalsStrong computer proficiency, including typing skills and the ability to navigate through multiple computer systemsProficiency in EnglishGood communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to applyWork in a fast paced environment with a variety of tasks. Excellent organizational and time management skillsDemonstrate professionalism and interpersonal skillsProven experience of working well within a team100% customer focus, with proven experience within a customer facing environmentWork flexible shifts including weekends and holidays; and work overtime as requiredWork outdoors during all weather conditionsStand for long periods of timeHertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.EEO/AA: Females/Minorities/Disabled/VetsHertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.Company DescriptionIf you're looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking, because you have found what you're looking for in the Transporter position. Bring your energy, drive, and motivation to Hertz, and set your goals on cruise control! The Hertz Corporation, a world leader in the car rental industry, currently seeks energetic team players to join our team..Vehicle Rental Organization Associated topics: call center associate, call center specialist, csr, customer service, customer service representative, rep, representante de servicio al cliente, service agent, service representative, technical support

Keywords: Hertz Car Rental Company, Aspen , Part-time Temporary Customer Service Agent, Sales , Aspen, Colorado

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