Medical Assistant - ENT Clinic (PRN)
Company: Aspen Valley Hospital
Location: Aspen
Posted on: January 5, 2021
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Job Description:
Job DescriptionUnder general supervision and according to
established policies and procedures, this employee provides medical
assistance under the direction of the clinic physicians in both the
ENT Clinic and Ophthalmology Clinic within scope of practice.
Duties include facilitating clinic operations including clinic
preparation, maintaining clinic flow, cleaning exam rooms between
patients and cleaning dirty instruments according to policy.
Accurate completion and documentation of MA clinic note including
vital signs, chief complaint and assessment as appropriate. Assist
MD with procedures, surgery scheduling and diagnostics scheduling
along with appropriate follow up. Provide patient education as
appropriate and complete the patient discharge process at the end
of each visit. Answer patient phone calls and prescription refill
requests in a timely manner. Communicate and coordinate information
in a knowledgeable and courteous manner with patients, families,
and staff. Assure patient safety and maintain confidentiality with
patients, family members, and staff. Enter applicable charges each
day and assure the patient record is complete. The medical
assistant practices exceptional customer service and
professionalism in all aspects of this role. TECHNICIAN Fully
competent in the medical assistant role in the ENT/Ophthalmology
Clinic. Assist MD as needed with patient care including vital
signs, meeting basic needs of patient and patient positioning.
Notify MD of any change in patient condition. Record pertinent
clinical documentation in accordance with regulatory requirements,
professional standards and hospital policy. Ensure accurate
documentation including completion of all required forms, sign,
date, time, and legibility of all documentation, scan documents as
needed. Provide follow up for any questions or concerns. Return
phone calls in a timely manner. In the ENT/Ophthalmology Clinic,
documentation includes the face sheet, medication reconciliation,
MA clinic note, medication refill form, patient education, and
visit/discharge summary. Prioritize clinic and patient needs and
take appropriate action in an efficient, effective manner. Respond
to clinical needs of patients in accord with experience, nursing
standards, and hospital/nursing policies and procedures. Assists
with scheduling of patient appointments as needed. Make value-added
resource decisions for patient care with respect to supplies,
equipment, and acuity of care. PATIENT TEACHING Provide
individualized patient and family education consistent with
patient's learning style, readiness to learn and self-care needs
Evaluate the effectiveness of patient learning. CARE COORDINATION
Communicate and collaborate with all members of the clinic team and
hospital team in order to address patient care, resolve problems,
and improve the delivery of multidisciplinary care on a daily basis
and facilitate work flow in the clinic. Apply individual and group
problem solving; shares knowledge with others freely, consults
openly, and assists others to interpret data Use verbal and written
communication methods effectively. PATIENT SAFETY AND
CONFIDENTIALITY Adhere reliably to all accepted patient safety
standards and assists in maintaining a clean, safe, organized
environment of care. Serve in an advocacy role; encouraging active
involvement of patient and family in their care. Follow all
security, confidentiality, and privacy policies UNIT SPECIFIC
DUTIES/DAY TO DAY OPERATIONS Demonstrate competency in all aspects
of patient care including: initial assessment of the patient and
assisting the Otolaryngologist/Ophthalmologist as needed with
clinic visits; obtaining an interpreter as needed; patient
education; triaging of phone calls; and follow up patient care
management including scheduling. Set up for procedures and assist
when requested. Complete AVH time-out process for all procedures
and assure patient safety. Follow recommended cleaning policies for
exam room and instrumentation. Prioritize work load to meet the
needs of patients and the clinic. Participate in CQI activities as
needed/requested. Participate and contribute to unit meetings and
activities. Provide discharge instructions to patients and their
families. Coordinate plan of care with MD and complete visit
summary. Assist with follow up phone calls after surgery or when
patients have questions. Assist with ordering and restocking of
supplies and ensuring adequate office and clinic supplies are
available. Check for expired stock & discard according to policy
Assist with flow of patients through the clinic. Update the
patient, family, and staff, as appropriate, of any delays or
changes in the scheduling. Allow each patient the opportunity to be
involved in decision-making as appropriate. Coordinate and manage
the surgery schedule for the practice. Assist with pre and post op
teaching. Medication Management: Follow through on patient requests
for medication refills/renewals - obtain MD orders as needed and
refill pr
Keywords: Aspen Valley Hospital, Aspen , Medical Assistant - ENT Clinic (PRN), Healthcare , Aspen, Colorado
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