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Medical Assistant - ENT Clinic (PRN)

Company: Aspen Valley Hospital
Location: Aspen
Posted on: January 5, 2021

Job Description:

Job DescriptionUnder general supervision and according to established policies and procedures, this employee provides medical assistance under the direction of the clinic physicians in both the ENT Clinic and Ophthalmology Clinic within scope of practice. Duties include facilitating clinic operations including clinic preparation, maintaining clinic flow, cleaning exam rooms between patients and cleaning dirty instruments according to policy. Accurate completion and documentation of MA clinic note including vital signs, chief complaint and assessment as appropriate. Assist MD with procedures, surgery scheduling and diagnostics scheduling along with appropriate follow up. Provide patient education as appropriate and complete the patient discharge process at the end of each visit. Answer patient phone calls and prescription refill requests in a timely manner. Communicate and coordinate information in a knowledgeable and courteous manner with patients, families, and staff. Assure patient safety and maintain confidentiality with patients, family members, and staff. Enter applicable charges each day and assure the patient record is complete. The medical assistant practices exceptional customer service and professionalism in all aspects of this role. TECHNICIAN Fully competent in the medical assistant role in the ENT/Ophthalmology Clinic. Assist MD as needed with patient care including vital signs, meeting basic needs of patient and patient positioning. Notify MD of any change in patient condition. Record pertinent clinical documentation in accordance with regulatory requirements, professional standards and hospital policy. Ensure accurate documentation including completion of all required forms, sign, date, time, and legibility of all documentation, scan documents as needed. Provide follow up for any questions or concerns. Return phone calls in a timely manner. In the ENT/Ophthalmology Clinic, documentation includes the face sheet, medication reconciliation, MA clinic note, medication refill form, patient education, and visit/discharge summary. Prioritize clinic and patient needs and take appropriate action in an efficient, effective manner. Respond to clinical needs of patients in accord with experience, nursing standards, and hospital/nursing policies and procedures. Assists with scheduling of patient appointments as needed. Make value-added resource decisions for patient care with respect to supplies, equipment, and acuity of care. PATIENT TEACHING Provide individualized patient and family education consistent with patient's learning style, readiness to learn and self-care needs Evaluate the effectiveness of patient learning. CARE COORDINATION Communicate and collaborate with all members of the clinic team and hospital team in order to address patient care, resolve problems, and improve the delivery of multidisciplinary care on a daily basis and facilitate work flow in the clinic. Apply individual and group problem solving; shares knowledge with others freely, consults openly, and assists others to interpret data Use verbal and written communication methods effectively. PATIENT SAFETY AND CONFIDENTIALITY Adhere reliably to all accepted patient safety standards and assists in maintaining a clean, safe, organized environment of care. Serve in an advocacy role; encouraging active involvement of patient and family in their care. Follow all security, confidentiality, and privacy policies UNIT SPECIFIC DUTIES/DAY TO DAY OPERATIONS Demonstrate competency in all aspects of patient care including: initial assessment of the patient and assisting the Otolaryngologist/Ophthalmologist as needed with clinic visits; obtaining an interpreter as needed; patient education; triaging of phone calls; and follow up patient care management including scheduling. Set up for procedures and assist when requested. Complete AVH time-out process for all procedures and assure patient safety. Follow recommended cleaning policies for exam room and instrumentation. Prioritize work load to meet the needs of patients and the clinic. Participate in CQI activities as needed/requested. Participate and contribute to unit meetings and activities. Provide discharge instructions to patients and their families. Coordinate plan of care with MD and complete visit summary. Assist with follow up phone calls after surgery or when patients have questions. Assist with ordering and restocking of supplies and ensuring adequate office and clinic supplies are available. Check for expired stock & discard according to policy Assist with flow of patients through the clinic. Update the patient, family, and staff, as appropriate, of any delays or changes in the scheduling. Allow each patient the opportunity to be involved in decision-making as appropriate. Coordinate and manage the surgery schedule for the practice. Assist with pre and post op teaching. Medication Management: Follow through on patient requests for medication refills/renewals - obtain MD orders as needed and refill pr

Keywords: Aspen Valley Hospital, Aspen , Medical Assistant - ENT Clinic (PRN), Healthcare , Aspen, Colorado

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