Guest Services Agent - $23/hour
Company: Aspen Meadows Resort
Posted on: September 15, 2023
Attend to guests' needs, including, but not limited to,
registration, checkout and cashiering.
50% Greet and welcome guests upon arrival. Register guests into the
computer, verifying reservation, address, and credit information.
Promote the Starwood Preferred Guest Program and provide
recognition and benefits to all present members.
40% Accept payment for guests' accounts both at the time of
registration and at checkout. Maintain a house bank and make a
deposit and accurate report of receipts daily. Cash checks and
exchange currency for guests.
10% Issue key to and control entrance of safety deposit boxes. Post
miscellaneous charges as requested.
Regular attendance in conformance with the standards, which may be
established from time to time, is essential to the successful
performance of this position. Employees with irregular attendance
will be subject to disciplinary action, up to and including
termination of employment.
Due to the cyclical nature of the hospitality industry, employees
may be required to work varying schedules to reflect the business
needs of the hotel. In addition, attendance at all scheduled
training sessions and meetings is required.
Upon employment, all employees are required to fully comply with
Starwood rules and regulations for the safe and effective operation
of the hotel's facilities. Employees who violate hotel rules and
regulations will be subject to disciplinary action, up to and
including termination of employment.
In addition to performance of the essential functions, this
position may be required to perform a combination of the following
supportive functions, with the percentage of time performing each
function to be solely determined by the manager based upon the
particular requirements of the hotel.
--- Assist concierge in handling mail and facsimiles and providing
guest with information regarding hotel facilities and local
--- Book reservations for those guests who approach the Front
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and
abilities and be able to explain and demonstrate that he or she can
perform the essential functions of the job, with or without
reasonable accommodation, using some other combination of
knowledge, skills, and abilities.
--- Must be able to speak, read, write and understand the primary
language(s) used in the workplace.
--- Must be able to read and write to facilitate the communication
--- Requires good communication skills, both verbal and
--- Must possess basic computational ability.
--- Must possess basic computer skills.
--- General knowledge of the city where hotel is located and its
--- Extensive knowledge of the hotel, its services and
--- Most work tasks are performed indoors. Temperature is moderate
and controlled by hotel environmental systems.
--- Must be able to stand and exert well-paced ability for up to 4
hours in length.
--- Must be able to exert well-paced ability to reach other
departments of the hotel on a timely basis.
--- Must be able to exert well-paced ability in limited space.
--- Must be able to lift up to 15 lbs. occasionally.
--- Requires grasping, writing, standing, sitting, walking,
repetitive motions, bending, climbing, listening and hearing
ability and visual acuity.
--- Talking and hearing occur continuously in the process of
communicating with guests, supervisors and other employees.
--- Ability to spend extended lengths of time viewing a computer
--- Vision occurs continuously with the most common visual
functions being those of near vision and depth perception.
--- Requires manual dexterity to use and operate all necessary
--- Must have finger dexterity to be able to operate office
equipment such as computers, printers, 10-key adding machine,
electric typewriter, multi-line touch tone phone, filing cabinets,
FAX machines, photocopiers, dolly and other office equipment as
High school or equivalent education required.
One to two years in a public contact position.
This job description is not an exclusive or exhaustive list of all
job functions that an employee in this position may be asked to
perform from time to time.
Benefits for full-time employees include but are not limited to the
following with an employee contribution: Medical, Dental, Vision,
Short-term Disability, and Long-term Disability after 90 days of
employment. Employer-provided Basic Life Insurance and Basic
AD&D are provided after 90 days of employment. 401K eligibility
is available to full-time employees after 90 days of employment,
and part-time employees after working 1000 total hours. Currently,
401K Match is $0.50 on the $1.00 of an employee's contribution up
to 6%; there is a 5-year vesting period.
Salamander Hotels & Resorts is an equal opportunity employer. All
aspects of employment including the decision to hire, promote,
discipline, or discharge, will be based on merit, competence,
performance, and business needs. We do not discriminate on the
basis of race, color, religion, marital status, age, national
origin, ancestry, physical or mental disability, medical condition,
pregnancy, genetic information, gender, sexual orientation, gender
identity or expression, veteran status, or any other status
protected under federal, state, or local law. Salamander is a
drug-free workplace and participant in E-Verify.
Keywords: Aspen Meadows Resort, Aspen , Guest Services Agent - $23/hour, Hospitality & Tourism , Aspen, Colorado
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