Registrar (Evenings & Nights) - Emergency Room

Company: Aspen Valley Hospital
Location: Aspen
Posted on: September 12, 2020

Job Description:

This position is 32 hours/week (full-time w/ full benefits). The shifts are a combination of evenings (1:30pm-10:30pm) and nights (10:30pm to 6:30am). The Registrar, working in the Emergency Room, is responsible for complete and accurate registrations, including the proper completion of required consent for treatment and payer compliance forms and the copying/scanning of patient insurance cards. The Registrar practices exceptional customer service and professionalism, manages the hospital PBX incoming phone lines, when needed, performs pre-admission, insurance verification and certification, mail distribution, and data entry as assigned. Additionally, the Registrar will collect payments at time of service as instructed, and ensures accurate posting. The Registrar's daily responsibilities are directed by the Admitting Supervisor and/ or the ER Supervisor, if applicable. ESSENTIAL FUNCTIONS Performs accurate registration using thorough interview technique to ensure that information is 100% complete and accurate. Ensures that all compliance requirements have been met, and the registration is properly created and/or updated for anticipated billing. Performs cash collections at time of service, consistent with financial counseling procedures, the hospital's Credit and Collection Policy and Guidelines and other financial directives. Utilizes Meditech system payment and receipt on all applicable encounters. Handles money competently, properly balances received payments and returned change, and balances and reconciles cash drawer daily. Sorts and distributes incoming mail as assigned on the day of receipt. SERVICE EXCELLENCE/CUSTOMER SERVICE Demonstrates purposeful service excellence through exceeding patient and coworker expectations. Represents the department/hospital as a dedicated, courteous, and responsive employee COMPLIANCE WITH RULES, REGULATIONS AND POLICIES Records pertinent documentation in accordance with regulatory requirements, professional standards and hospital policy. Adheres to federal, state and hospital rules and regulations concerning HIPAA privacy and security. Follows Hospital compliance plan and policies, including the Code of Conduct. Participates in required training for compliance related activities (HIPAA, Compliance, Patient Safety, TJC, etc.) UNIT SPECIFIC DUTIES & RESPONSIBILITIES / DAY TO DAY OPERATIONS 100% correct registration of patient information, verifying all patient demographics, insurance information, insurance verifications, copying and scanning insurance cards as well as appropriate patient identification. Understand and complies with all Hospital, EMTALA, patient confidentiality, Advance Directives, ABN's and Insurance waivers. 100% correct admission data that includes review of type of account, duplications of registration of M#, subscriber errors, correct status change, accommodation rate, admission source and cash posting or closing cash drawer. Fiscal responsibility that includes reviewing and competing ABN's, insurance waivers, and ensuring completed pre-certification as needed. Performs cash collections according to guidelines and posts payments timely and accurately. Participates in department training and staff meetings. Reads daily summary reports and emails to ensure they are aware of any upcoming changes. PROFESSIONALISM Demonstrates responsibility and accountability for own professional decision making and professional growth. Participates and contributes to departmental meetings and activities. POPULATION SPECIFIC CRITERIA Demonstrates the ability to assess and interact with customers of all ages, recognizing language and learning barriers, and technology challenges. Able to state his/her duties during a code pink drill. CORE VALUES Patient Centered: is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients' expectations. Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient's safety above all else. Teamwork: works collaboratively with physicians and other staff and assists whenever possible. He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals. Hospital and departmental objectives are placed ahead of individual agendas Respect for Others: actively listens to others, takes other opinions into account, and communicates openly and honestly. He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance. The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders Accountability: takes responsibility for his/her actions, abides by the hospital's guiding philosophies and policies, and follows through on commitments and physician orders. He/she provides complete and accurate information to the Physician and/or other members of the work team. takes personal pride and ownership in the quality of care and services provided to all internal and external customers Integrity: is truthful, trustworthy, and principled. He/she demonstrates character, conviction, and honest and ethical behavior in all interactions with others. The employee's word can be trusted. Behavior is consistent with these AVH Core Values KNOWLEDGE, SKILLS & ABILITIES EDUCATION/EXPERIENCE REQUIREMENTS -- High School degree preferred -- 2-3 years of experience in related field KNOWLEDGE AND SKILL REQUIREMENTS -- Ability to concentrate and show attention to detail -- Relatively high degree of analytical abilities -- Strong interpersonal skills required -- Ability to work independently LANGUAGE SKILLS -- Ability to read and communicate effectively in English -- Spanish preferred WORKING CONDITIONS -- Normal patient care environment with little exposure to excessive noise, dust and temperature -- May be exposed to communicable diseases through normal or careless performance of responsibilities -- May be exposed to mechanical dangers associated with mechanical devices -- May be exposed to stressful situations

Keywords: Aspen Valley Hospital, Aspen , Registrar (Evenings & Nights) - Emergency Room, Other , Aspen, Colorado